Продають номери, які попадають в СПАМ за пару днів
Номери, які вони продають для 70% клієнтів на холодні дзвінки, вони захистити від спаму не можуть, бо ти маєш згоди від власника номеру на який дзвониш, і все. Клоуни
Quality and customer service
Quality of calls terrible, when calling an international destination from the U.S., I can speak to the person on the other line for like a minute after that it replays what the other person on the line said during that minute and keeps on replaying that on repeat (as if that was recorded). Only way to get around it was to hang up and call again. Other issue also when calling sometimes it connects to wrong numbers on the other end, not the actual number I was calling.
Additionally contacting customer service via chat wasn’t helpful. Took couple weeks for verification and when contacted customer service via chat, the person didn’t want to help basically kept on repeating the same sentence over and over as if it was a computer responding, and wasn’t interested in understanding the issue. Only after sending another email I was cleared/“verified” for international calls.
Response from developer
Thank you for sharing your experience — we’re sorry to hear about the difficulties you faced. Call issues like audio looping or incorrect call routing are not expected behavior and usually require a technical check on our side. The same applies to delays during verification — we understand how frustrating that can be, especially when international calls are involved. To properly review what happened with your calls and the verification process, please contact us again at support@zadarma.com or open a ticket via https://my.zadarma.com/tickets/ and include the call examples (dates, times, and numbers). This will allow our technical team to investigate the issue in detail and provide a clear resolution. Support ticket.
The worst virtual number service
Poor!
What makes the situation even more unacceptable is that I had already paid $500 for a yearly service plan. Despite this, Zadarma provided no practical solution, no clear justification, and no respect for long-standing customers. Their actions feel careless at best and misleading at worst.
My advice is simple: be extremely cautious. Based on my experience, I strongly recommend staying far away from this company. Their policies are inconsistent, their communication is unclear, and their customer support fails to address real issues.
Response from developer
Please note, ID verification is a required step that, however, does not affect the performance of our app. Over 2 million user have entrusted our service and the security of our service is our main priority.
Очень слабо!
Подходит только для личного пользования. Либо все может работать, если вы готовы платить 1,2$ за минуту разговора, что на сегодняшний день смешно!
Но есть и плюсы! Очень крутая техподдержка!!! Это не закрывает ваши задачи , но все же приятно :)
