Worst Customer Service ever
I have been trying to get an issue with my Zinger card resolved since 2 months, I have raised multiple support tickets and till now I did not even get a call from Zaggle. What is point of having this zinger card if I can’t even spend my money in it.
Great Meal Card and App
Great experience so far. Works on all the required platforms such as Blinkit, DMart, DMart Ready Online platform, etc. Got the issue resolved from the customer care team in short span. Prompt service. Keep up the good work!
New version much better
Old version was trash. The new version is much better
My Monthly Companion
It is way too easy to transact through Zaggle. The app and services are very user friendly and it has certainly made my online transactions journey smooth . Thanks Zaggle !
Response from developer
Thank you for your kind words
Category Dropdown Not Working Since Last 1+ Years
I am using this Application since last two years. I can see that category dropped down for claim is not working since last more than one year. I’m not sure how other people are able to claim reimbursement. due to these issue, I am not able to claim expenses multiple times, and it incur tax on my head.
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Not so useful UI
The main component which is being used in the app is hidden away behind a few taps, should be primary thing we see when we open the app. Also, for god's sake, please do something about your login. It always requests for OTP and logs in when I open the app, usually after 2/3 days. Just keep me logged in, whats the big deal here?
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Smooth app control
Reliable interface with live updates on transactions.
No paperwork delight !
The app give a good breakup of my different wallet expenses & saves tax. Thankfully no paperwork. Can we also have a list of places where the card will work?
Best financial app ever
This is the best financial management tool, which helps you with business expenses, get employee benefits, and rewards. I am satisfied with it and love using it for my finances.
A complete UI overhaul , however still broken functionality
Please work on improving the user experiencing by ensuring the app functionality is consistent. The claims section has no category’s and without that you cannot submit a claim. I don’t understand how such a simple yet crucial functionality can be missed and shipped to the users. Frustrating experience
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Response from developer
Dear User, Please email your concern to care@zaggle.in with the subject line "Zaggle-ZAS". We’d be happy to assist you. Thank you.
Well Designed Application
Please add travel functionality so that i can book tickets myself
Suggestions
Everything is good can we have a scanner which shall help us to scan the barcode and help to make the payments. This shall get debited either from Zaggle meal voucher or other Zaggle money. See if possible.
Response from developer
Dear User, Thank you for your valuable feedback. Please contact us at care@zaggle.in to assist you further.
Where’s the scan from the app
It’s been around 6 months that we were told that scan to pay was a work in progress. And you go around saying your app got the best app award?? When you cant incorporate a basic thing like scan to pay, on what grounds are you patting yourself on the back??
Extremely Disappointing Experience
Rating: ★☆☆☆☆
I've had a thoroughly disappointing experience with this app. The service is far from satisfactory, with an outdated user interface that is not intuitive or user-friendly. Moreover, the presence of ads in a financial app is highly inappropriate and detracts significantly from the user experience.
Another major issue is the constant logging out every time I attempt to log in, which is frustrating and time-consuming. To make matters worse, the customer service is virtually non-existent, making it impossible to resolve any issues or get answers to queries.
Additionally, the incessant spam calls for KYC verification are intrusive and unprofessional, only adding to the overall frustration. This app needs significant improvements in multiple areas to meet the basic expectations of a financial service provider. I would not recommend it in its current state.
I've had a thoroughly disappointing experience with this app. The service is far from satisfactory, with an outdated user interface that is not intuitive or user-friendly. Moreover, the presence of ads in a financial app is highly inappropriate and detracts significantly from the user experience.
Another major issue is the constant logging out every time I attempt to log in, which is frustrating and time-consuming. To make matters worse, the customer service is virtually non-existent, making it impossible to resolve any issues or get answers to queries.
Additionally, the incessant spam calls for KYC verification are intrusive and unprofessional, only adding to the overall frustration. This app needs significant improvements in multiple areas to meet the basic expectations of a financial service provider. I would not recommend it in its current state.
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Response from developer
Dear Customer, We are sorry that you feel this way. Please do share your feedback along with your contact details at care@zaggle.in and our team will reach out to you at the earliest.
Unable to provide support
Zaggle is trying to expand aggressively with there own limited resources. They are corporate partners. And honestly there are a lot of employees in my organisation who opted for zaggle meal card but zaggle team is not competent enough to handle large audience, many employees are not able to get even the card on time, many are struggling getting amount credited, many are not able to get full kyc at all after countless appointment. And many are having concerns related any other support
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Response from developer
Dear User, we regret the inconvenience you had to face. For better assistance please share your information with care@zaggle.in. We will be happy to assist you.
Best at it’s worst App
I don’t understand who gave permissions to this app? Everyone when I open this app and update request comes inn. Every time is like a new login, enter your phone opt and login. No proper guidelines for LTA allowances. I uploaded my new car RC for verification two months ago and the status is still pending for verification. I feel such apps should be monitored under special surveillance teams.
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Not allowing to login for last 2 days
Showing same error for last 2 days For security purpose, we have updated the app. Please reopen the app to apply changes. Tried installing the app again but no luck. Not being able to login to the app. Moreover, I have to login to this app every single day via OTP. Doesn’t have provision for PIN or face recognition. Pathetic experience
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Response from developer
We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at care@zaggle.in for further assistance.
Pathetic customer care support and pathetic app
I am facing some when trying to raise a claim and under category drop down there are no options available to select and it’s a mandatory field so I’m not able to proceed with claim.
You should have tested the basic flow.
When tried to reach on the given number it never connects and your WhatsApp support is even more pathetic never offers any solution.
How do we get the solution then.
You should have tested the basic flow.
When tried to reach on the given number it never connects and your WhatsApp support is even more pathetic never offers any solution.
How do we get the solution then.
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Response from developer
Dear Saurabh Srivastava, we are sorry that you feel this way. Please do share your feedback along with your contact details at care@zaggle.in and our team will reach out to you at the earliest.
Irresponsible
I have got my card and not able to use it in any outlets. Took 6 months to get my duplicate card. All the amount from company is in their wallet since last September. Till now I am not able to use a single penny from my wallet in Zaggle. Won’t pick up over the call. Only they accept chat. My experience till date this Zaggle.
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Very bad user experience and full of bugs
We have been reaching out to zake team almost every month to get the issues solved. They deliver the app without testing. Even when they say issue is fixed, same workflow doesn’t work due to another issue. Every now and then a new bug comes and they take ages to resolve it.
