App is STILL buggy
I am one of Zalat’s biggest all time customers and have been going to them for years. I love their pizza. But three years ago or so I had actually written into their corporate office the online ordering process had gotten so bad on their app. Well, it seemed like things had gotten better for a long time, but just last weekend, I tried ordering from the app and it never went through after applying my payment even though I knew my payment info and funds were correct/in place to make the purchase. I was so frustrated with them I ended up just making something at home. Then I learned that I’d actually gotten CHARGED for the pizza that their stupid app failed to tell me was actually transacted/purchased after all, despite the app never giving any kind of indication that the order had been successfully placed. Every time I would try and press checkout/pay or whatever the final button was I can’t remember, it would just get hung up and stay there like it had never gone through. It’s amazing how a company that does so much business can’t seem to figure out how to run a proper merchant app without bugs popping up for their customers in 2026 when we have AI and a plethora of various providers and vendors out there who are more than capable of building anybody a fully functional app capable of taking customer payments and transactions. Honestly an AI agent could probably do better. These guys must really not care about their customers all that much and this must just be some cash-generating machine to them they set and forget. Almost completely over it.
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Response from developer
We're truly sorry — this is not the experience a long-time fan deserves. A checkout failure that still processed a charge is a serious issue, and we completely understand your frustration. Our team wants to look into both the app behavior and the charge right away. Please reach out to our support team and we'll make this right.
Great pizza. Only company I know of that looks out for delivery drivers w/ stamp card incentives.
Very cool, little to no other companies in DFW offer anything remotely similar to Zalats stamp card delivery program. Thanks Zalat. I get the Pepperoni masterclass all the time. Great pizza.
Really Good
It is good pizza that has fresh ingredients and cooked right. Always good.
New App
Not my favorite. I have to put in my address every time. Liked the old one better
Your app
I LOVE your pizza, your people, and your service. Had a really hard time signing up a membership through the EDGE browser. Had to copy/paste the address and go thru safari. Almost quit the whole process except that your folks at the Hebron road location are so awesome.
Trash new UI
Trash UI and no Apple Pay?
LOVE ZALAT🍕
Best pizza bar none in all of Dallas, TX!
new app look!
this new app update was exactly what yall neededddd lol. makes it so much easier to order and i like earning rewards other than 5$ off after $100 spent 😂
App sucks now
App seems to be designed by people who want to hoard money. The new UI sucks and was most definitely AI generated with the prompt = optimize my app to increase revenue. Which is why performance concerns are set aside. The app is a slow buggy and disgusting mess and frankly I’m not buying another pizza from yall again. Peace. Also don’t listen to the glazer who says the app is better now - def a bot lol.
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Thank You for Updating the App!!!
Previous app was an awful experience but I’m so glad to see they listened to feedback regarding the app and it has now been revamped. Experience is light years better!
No Apple Pay
No apply pay
Lunchbox login issues
Tried creating login and it says that my email is already tied to a Lunchbox account but if I put that email address it goes through the account creation process creating an impossible loop.
UI is bad really bad
Hides everything when keyboard is up. email login doesn’t work.
This app is trash
Absolutely pathetic app. I couldn’t place an order using it.. It is literally losing you money and you would be better off not even having it
Best pizza
We have now found our go-to Friday night pizza place… this pizza is sooo good!
Best Pizza
This pizza is the perfect pizza for any occasion!
Excellent
Very helpful and fast
Delicious Pizza
Had difficulty going back to add more items
Best pizza
Best pizza in Dallas
Jazzy
Great pizza
