Zed User Reviews

Name: Zed: Dubai Taxi & Premium Cars
Rating: 4.6886 (228 reviews)

Zed: Dubai Taxi & Premium Cars

Zed LLC

✈️ Travel

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Needs Major Improvement in Service & Refund Time

Worst taxi booking application I’ve used. Waiting time is too long and refunds take forever to process. Very disappointing service and poor customer support. I suggest using better alternatives like Bolt or Careem for faster and more reliable rides.

mohdfaraz73

5 months ago

Response from developer

We’re sorry for the inconvenience and the experience you had. Please share your booking details with us at support@gozed.ae so we can review the delay and refund status and assist you accordingly.

Terrible app no customer service

Poor and buggy app with no customer service with a human

zcomerford

5 months ago

Unreliable

Lower fares are a plus, but you get what you pay for. Drivers often ghost the pickup or drive right past me because the price is low. I’ve seen them circling my location multiple times without stopping. Saving money isn't worth it if the drivers refuse to actually pick you up.

Bhaumik Van

6 months ago

Response from developer

We’re sorry for the inconvenience and the experience you had. This is not the level of service we aim to provide. Please share your booking details with us at support@gozed.ae so we can investigate and take appropriate action.

Convenient and Easy

Good booking speed and comfort

qwillgod

6 months ago

Response from developer

It’s fantastic to know we’re meeting your expectations! Thank you for being a valued Zed customer.

Great app - no surge pricing!

I love using Zed as they do not surge prices which the other app does a lot. And they send a lot of discount codes which I appreciate so I hope they keep this up.
Sometimes if it is peak hours, it does take time to get hold of a taxi (or if you are far out like on the palm) but it’s worth it for me as I prefer to use Zed over the other app

K Hadad

6 months ago

Driver kept cancelling

Hi, there should be a check as the drivers keep cancelling pickup from Diera City Center during busy period delaying me by an hour.

MRKDxb

7 months ago

Response from developer

We’re sorry for the inconvenience caused by repeated driver cancellations, especially during busy hours. Please contact us at support@gozed.ae with the trip details so we can look into this and take appropriate action.

Super Experience

Too good, highly recommended

Sinhaahhh

7 months ago

Response from developer

We’re so glad you love using the Zed app! Your appreciation inspires us to keep raising the bar.

Best Price, Best Driver

On New Year’s Eve, when most taxis were charging over AED 200 for a 10 km ride, this app got us home for a very low fare, less than a quarter of that. The driver was great, the price was fair, and everything went smoothly. Highly recommended.

Nia Bernu

7 months ago

Response from developer

Thank you for your kind words! We're so glad you're enjoying your experience with the Zed app. Your satisfaction is our top priority!

Charge higher

They charge much higher amount than the price they showed while booking, i booked a cab they are showing me 17-21 aed but after ride completion they took 32aed and i came daily from past 10 days but first time i booked it from zed and they charge me so high

Vishnu90

7 months ago

Response from developer

We’re sorry for the inconvenience. Please share your booking details with us at support@gozed.ae so we can review the fare difference and assist you further.

App doesn’t work!

I wasn’t been able to register for 15 minutes, just because the pin I get to my e-mail each time is wrong when I type it in the app. Absolutely not user friendly.

SahibAmiraslanov

7 months ago

Worst service

I booked taxi from near financial center after all payment it’s showing they couldn’t get any taxi for me, i re checked again and again no use, and i cancel my trip. Now I’m waiting for the refund.

Dhiljithj

8 months ago

Response from developer

We’re sorry for the inconvenience. Please share your booking details with support@gozed.ae so we can check the cancellation and ensure your refund is processed.

Poor in taxi booking

1. Booked the cab and it was 5 min away. Few min later saw cab going in wrong direction for pickup. Called the driver. He said he is one hour away from the location. So cancelled the cab.
2. Booked the cab again. When cab was 5 min away from pickup it showed that ride has started. Called the driver twice, but did not pickup the call. Called the driver again 5 min later. He said there were multiple ride requests and may be he accepted incorrect one. He cancelled the ride. Some amount got deducted from the credit card. It was refunded back to card after 5 days after submitting complaint.

Two bad experience on the same day. Did not even thought of using it again later.
Please improve your taxi assigning algorithm.

mayank-gupta

8 months ago

Response from developer

We’re very sorry to hear about both incidents you experienced. This is not the level of service we aim to provide. Please share your booking details at support@gozed.ae so we can review the wrong-route issue, the incorrect ride start, and ensure improvements are made to our driver assignment process. Thank you for bringing this to our attention.

Horrible drivers

Late, horrible behavior keeps cancelling

ntashadur

8 months ago

Response from developer

Sorry to hear about your experience. Please share the ride details with us at support@gozed.ae so we can look into it and take the necessary action.

Disappointed

I like the app because they don’t charge extra peak for peak hour. But the arrival time that app shows and the real arrival is very different. It’s usually 5 minutes late. Price also increases from what is shown before booking. And the worst part is atleast 3-4 rides are cancelled before finding a zeddy. Really disappointed

handmadebliss

8 months ago

Response from developer

Thank you for your feedback. We’re happy you liked our pricing, and we appreciate you pointing out areas for improvement. We’re working to improve ETA accuracy, fare clarity, and reduce cancellations. If you’d like us to check your recent trips, please reach us at support@gozed.ae.

Drivers cannot pick up and scamming the passengers

Do not recommend guys

Chouwill

8 months ago

Response from developer

We’re sorry to hear that you didn’t have a good experience. If you’d like to share what went wrong, please contact us at support@gozed.ae so we can look into it and improve.

Scam

The driver didn’t pick me up then charged me, the app didn’t allow me to delete my account too.. extremely unreliable

aisha. m

8 months ago

Worse cab services

I think service provider doesn’t do any analysis over their drivers behaviour.. around 70% of driver don’t come and keep waiting for us as a customer to cancel. 0 for happiness index of customer.

Anwwerty

8 months ago

Response from developer

We’re sorry to hear about your experience. We appreciate you sharing this feedback. If you could send more details to support@gozed.ae, our team will be able to review the issue and take the necessary action to improve the service.

Amazing app

Love the app it is better and cheaper than any other cab ride application

Sputnik1Pro

8 months ago

Response from developer

Your amazing review inspires us! Thank you for letting us be part of your travel experience.

خدمه سيئه

سحب نقود عند الطلب و ألغاء الطلب من قبل السائق

bashar3334

9 months ago

Response from developer

نعتذر عن التجربة التي واجهتها، فهذا ليس مستوى الخدمة الذي نطمح لتقديمه. نرجو منك تزويدنا بمزيد من التفاصيل عبر البريد الإلكتروني support@goze.ae حتى نتمكن من مراجعة الموقف واتخاذ الإجراءات اللازمة.