Looks pretty, but does not function well
I genuinely think the app would improve significantly if the developers spent more time listening to feedback from the coaches, managers, and staff who use it in real-world environments.
A quick example:
If I navigate to a specific day on the calendar to review my schedule and then select Book Appointment, why does the app automatically take me back to the current date?
If I’m already looking at a day one week in the future, there is a very high likelihood that this is the day I’m trying to book the appointment on. The booking screen should retain the date I was viewing rather than forcing me to navigate back to it again.
There is another issue when changing appointment dates. The interface shows the numerical calendar date, but not the corresponding day of the week clearly alongside it.
When you are working in a fast-paced coaching environment and booking or changing appointments between clients, you should be able to quickly move forward or backward and see something like:
Tuesday, September 22
rather than simply seeing:
September 22
I should not have to stop and mentally calculate which date corresponds to which day of the week.
These may sound like small things, but they create unnecessary friction in something that should take seconds. When staff are making dozens of bookings, changes, and schedule adjustments, those extra steps add up very quickly.
The interface is visually polished. What it needs now is more attention to workflow, speed, and how the app is actually being used by coaches and staff on a daily basis.
Response from developer
Hey there, thank you for your feedback. We hear you about the calendar connecting to appointment bookings and made that change in version 1.0.14. We'd love for you to try it out and let us know what you think. We'll be working on day of the week next. Thank you!
Not optimized for iPad
Response from developer
Thank you for sharing your feedback. We are building out the new iPad version as we speak. In the meantime, the old version is still available to use so that there is no disruption to your workout. Your data will be accurate on both the new app and old iPad version. Please reach out to us with any other feedback you have so we can work to resolve it. support@zenplanner.com
Downgrade
Response from developer
Thank you for sharing your feedback. In the latest version 1.13, we updated appointment bookings flow and will continue to improve it so that it does not feel tedious or time consuming. Please reach out to us with any other feedback you have so we can work to resolve it. support@zenplanner.com
A Step Down
Response from developer
Thank you for sharing your feedback. We hear you and we are working to improve the new app experience. Please reach out to us with any other feedback you have so we can work to resolve it. support@zenplanner.com
App SUCKS
Zenplanner is asking ME to completely change our programs, staff availability and so much more.
The AI agent refuses to connect me with a live agent. Eff off
Response from developer
Thank you for sharing your feedback. We are sorry to hear it's been so frustrating to book appointments. We updated the appointments feature in version 1.13 and will continue to make improvements so that it's a much better flow that works for you. Please reach out to us with any other feedback you have so we can work to resolve it. support@zenplanner.com
