Looks pretty, but does not function well
I genuinely think the app would improve significantly if the developers spent more time listening to feedback from the coaches, managers, and staff who use it in real-world environments.
A quick example:
If I navigate to a specific day on the calendar to review my schedule and then select Book Appointment, why does the app automatically take me back to the current date?
If I’m already looking at a day one week in the future, there is a very high likelihood that this is the day I’m trying to book the appointment on. The booking screen should retain the date I was viewing rather than forcing me to navigate back to it again.
There is another issue when changing appointment dates. The interface shows the numerical calendar date, but not the corresponding day of the week clearly alongside it.
When you are working in a fast-paced coaching environment and booking or changing appointments between clients, you should be able to quickly move forward or backward and see something like:
Tuesday, September 22
rather than simply seeing:
September 22
I should not have to stop and mentally calculate which date corresponds to which day of the week.
These may sound like small things, but they create unnecessary friction in something that should take seconds. When staff are making dozens of bookings, changes, and schedule adjustments, those extra steps add up very quickly.
The interface is visually polished. What it needs now is more attention to workflow, speed, and how the app is actually being used by coaches and staff on a daily basis.
Response from developer
Hey there, thank you for your feedback. We hear you about the calendar connecting to appointment bookings and made that change in version 1.0.14. We'd love for you to try it out and let us know what you think. We'll be working on day of the week next. Thank you!
Not optimized for iPad
Response from developer
Thank you for sharing your feedback. We are building out the new iPad version as we speak. In the meantime, the old version is still available to use so that there is no disruption to your workout. Your data will be accurate on both the new app and old iPad version. Please reach out to us with any other feedback you have so we can work to resolve it. support@zenplanner.com
Downgrade
Response from developer
Thank you for sharing your feedback. In the latest version 1.13, we updated appointment bookings flow and will continue to improve it so that it does not feel tedious or time consuming. Please reach out to us with any other feedback you have so we can work to resolve it. support@zenplanner.com
A Step Down
Response from developer
Thank you for sharing your feedback. We hear you and we are working to improve the new app experience. Please reach out to us with any other feedback you have so we can work to resolve it. support@zenplanner.com
App SUCKS
Zenplanner is asking ME to completely change our programs, staff availability and so much more.
The AI agent refuses to connect me with a live agent. Eff off
Response from developer
Thank you for sharing your feedback. We are sorry to hear it's been so frustrating to book appointments. We updated the appointments feature in version 1.13 and will continue to make improvements so that it's a much better flow that works for you. Please reach out to us with any other feedback you have so we can work to resolve it. support@zenplanner.com
CrossFit Gym Kiosk Management
Business owner using front facing management software and this new app misses the mark. You can keep all the new bells and whistles but keep some of the things from the old app that tangibly worked for us. IE the member check in experience, the retail check out, daily class schedule. The new UI ain’t doing it.
Response from developer
Thank you for sharing your feedback. We are building out the new iPad version as we speak. In the meantime, the old version is still available to use so that there is no disruption to your workout. Your data will be there on both the new app and old iPad version so that it doesn't disrupt your operations. Please reach out to us with any other feedback you have so we can work to resolve it. support@zenplanner.com
From simple to complex
Terrible app
The old app was better
Response from developer
Thank you for your feedback and we hear you. We added the roster that pops up where you can view all eligible members and check them in with one tap. Update to version 1.0.11 to check it out!
Please add “eligible” back
It was also way more convenient to just scroll the list of monitors and tick them all off if they were present. Now you have to enter them each by name and it takes longer.
Response from developer
Thank you for your feedback and we hear you. This is why we added the list of students by face to the new app. Check it out in the latest version 1.0.11!
Terrible
Waiting for substantial update
Response from developer
Thank you for your feedback and we hear you. We upgraded the attendance feature so that you can tap a list of icons to check people in. Update to version 1.0.11 to check it out!
Awful
Not as many crashes
A fancy wrapper on a worse app
Response from developer
Thanks for sharing your concerns and feedback. We hear you loud and clear and will continue prioritizing and working to make the new app even better than the existing one. Thank you.
Adds 2 features, ruins all the rest.
Now to check someone in, instead of having a row of names and pictures to quickly select you must tediously type in names, and make multiple clicks just to get them in. Takes me way longer to do attendance now with this new app.
Response from developer
Thank you for taking the time to share your feedback. The check in issues you described are being addressed and we appreciate your patience. Attendance should not take longer with the new app and we are going to make sure that is the case for you.
Original Zenplanner is dead, new management incompetent
- our zenplanner website is constantly 404’ed
- app crashes and barely works even when it’s “functional”
- constant glitches and problems
- name search engine has no logic to it(this is not hard to program by the way)
Go elsewhere. On top of being a bad product, I can only imagine how awful they must be as a company to have ousted the original coding team(the people that did all the real work).
Response from developer
Thank you for taking the time to share this feedback and we hear you. The issues you've described, including 404 errors, app instability, crashes, and search functionality that aren't meeting expectations, are not the experience we want anyone to have, and we take that seriously. If you're willing to connect with us, please reach out to our support team at support@zenplanner.com. We'd like the opportunity to work through the specific issues you're experiencing and make this right. We appreciate your patience as we work to earn back your trust.
