Poor customer service
I strongly agree with the concerns raised in other reviews. I was also a long-time user of this app and consistently felt uncomfortable dealing with their customer service. The overall tone was negative, and interactions very awful and disrespectful specifically with AMAR playing to be CEO of bad service.
Like others have mentioned, my bill increased unexpectedly. Being charged extra simply for services which were included before.
Like others have mentioned, my bill increased unexpectedly. Being charged extra simply for services which were included before.
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Won’t let me sign in
App won’t let me sign in. At one point was saying my account was inactive, which it wasn’t. Then let me sign in for 2 days. Now it doesn’t let me do anything. I put my password and username and hit login and absolutely nothing happen. Garbage app
Glitchy
Trying to scroll up or down withing the calendar list keeps glitching while taking a long time to load the previous weeks. Often times if there is a note on the account - it takes a good while to load (regardless of my connection to WiFi or cellular). The notify the client that I’m on my way does not work. At all.
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Poor customer service
I used this app for years and never felt comfortable with their staff. The overall attitude was extremely negative, and customer service mixed personal feelings with business. My bill was suddenly increased by $60 just because I asked several times how to reactivate a worker, which I found unfair and unprofessional.
Amar, in particular, was rude and dismissive. Instead of providing support, he accused me of “asking too many questions” and tried to force me to upgrade my plan. His tone was disrespectful and showed very little tolerance or tact, especially towards women.
In the end, I moved over 36 properties to ResortCleaning, which offers better integrations without charging extra for speaking to a human. I truly hope Zendmaid rethinks its customer service approach — because experiences like this push long-time customers away.
Amar, in particular, was rude and dismissive. Instead of providing support, he accused me of “asking too many questions” and tried to force me to upgrade my plan. His tone was disrespectful and showed very little tolerance or tact, especially towards women.
In the end, I moved over 36 properties to ResortCleaning, which offers better integrations without charging extra for speaking to a human. I truly hope Zendmaid rethinks its customer service approach — because experiences like this push long-time customers away.
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Causes extra work
One of the more annoying things about the app and website is when I input a new customer and their appointment and then save, often it won’t show up on the calendar. I’ll even try to add them on the calendar and it won’t pull up their name at all, so I have to go back through emails, re-input the customers information, pricing, appointment etc, and then maybe after the second or third time it will finally save and be on the schedule and I can move on to the next task. This is causing a lot of extra work and is frustrating.
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Not user friendly
My biggest issue so far, as a native English speaker, is the failure to get a native English speaker to help with the onboarding process. I politely explained that I couldn’t understand most of what the first customer service rep was saying, and they didn’t understand me most of the time, so I asked for a native English speaker or someone who had a more competent grasp of the language, the second rep I got was just as bad, my colleague and I were dumbfounded and frustrated at this over-site. Whatever the language you are doing business in, isn’t it just common sense to hire people who speak it well and can communicate clearly? Why make things impossible for your own clients?
Update: It’s not an issue of an accent, it’s simply not understanding questions or request we have and not giving clear information. so essentially not being able to get effective support. You can be diverse and still put people in roles they are well suited for.
Update: It’s not an issue of an accent, it’s simply not understanding questions or request we have and not giving clear information. so essentially not being able to get effective support. You can be diverse and still put people in roles they are well suited for.
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Response from developer
Hi Gabriel, I sent you an email regarding the same feedback you posted internally. I'm happy to help and myself, along with many customer facing reps at ZenMaid do not have a heavy accent. I understand that sometimes, a heavier accent can pose challenges. Please know that everyone you'll encounter both client facing and even in the internal staff all speak English. We are a diverse group, but understand you would like the onboarding experience to be a bit different. We're happy to accommodate! Please reply to either the voicemail we left for AllCleanATX or the email - We'll get everything sorted on the onboarding front and we'll have you using (and loving!) ZenMaid in no time. Sincerely, Maria
Great app
I use this app for work (I’m self employed and work for a cleaning business) the app is so easy to use and navigate. It also never faulters. Been using it for a year now and I find it brilliant. I log in on my way to work and know what addresses I need to attend, where to find keys, gate and alarm codes, and the clock in and clock out times ensure I get paid to the minute.
There’s also space to add notes if you’ve forgotten to clock in or if the plants need watering etc for the next person and also add pictures. You can also send a message to the owner letting them know you’re on the way. Great app and I highly recommend
There’s also space to add notes if you’ve forgotten to clock in or if the plants need watering etc for the next person and also add pictures. You can also send a message to the owner letting them know you’re on the way. Great app and I highly recommend
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Not user friendly
My biggest issue so far, as a native English speaker, is the failure to get a native English speaker to help with the onboarding process. I politely explained that I couldn’t understand most of what the first customer service rep was saying, and they didn’t understand me most of the time, so I asked for a native English speaker or someone who had a more competent grasp of the language, the second rep I got was just as bad, my colleague and I were dumbfounded and frustrated at this over-site. I’m certain they have proficient Spanish speakers for those who speak Spanish, but why not the same respect given to English speakers doing business in English? Whatever the language you are doing business in, isn’t it just common sense to hire people who speak it well and can communicate clearly? Why make things impossible for your own clients?
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Response from developer
Hi Gabriel, I sent you an email regarding the same feedback you posted internally. I'm happy to help and myself, along with many customer facing reps at ZenMaid do not have a heavy accent. I understand that sometimes, a heavier accent can pose challenges. Please know that everyone you'll encounter both client facing and even in the internal staff all speak English. We are a diverse group, but understand you would like the onboarding experience to be a bit different. We're happy to accommodate! Please reply to either the voicemail we left for AllCleanATX or the email - We'll get everything sorted on the onboarding front and we'll have you using (and loving!) ZenMaid in no time. Sincerely, Maria
The Apple Is Awful
You can even pick the time to schedule your cleaning. It won’t allow you to choose between AM and PM.
poco inclusivo
no deja cambiar foto
Amazing!
Can’t believe the rating is low for this app, I’ve been using for at least 5 years now. My cleaning business would not be where it is without it. Don’t let the low scoring put you off from downloading.
The app is fantastic and the customer support is 5 star amazing!
The app is fantastic and the customer support is 5 star amazing!
Clunky
Feels like a app made for a school project. Not sure why anyone would use this app over Jobber.
Buggy
Team doesn’t even help when is needed you have to wait until they want to answer and they charge extra now
Response from developer
Hi Buggy, We wanted to follow up with you on this. I suspect you are no longer a user but wanted to invite you to experience the great new developments ZenMaid has made since you last left this review. We will also soon be offering "priority support" which will also help on response times. Thank you for giving ZenMaid a try!
It’s, okay… but far from being what could be
The app works, they delivery exactly what they propose to delivery with the app… but it’s so so far away from the web version that you can call them “ complement”, like a side on your dinner.
Also, every time that you log in or open the app you have to define your preferences about with map you want… that’s just, ridiculous. If you have a profile, your preferences should be there
Also, every time that you log in or open the app you have to define your preferences about with map you want… that’s just, ridiculous. If you have a profile, your preferences should be there
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Sketchy
I’ve been charged $67.00 without agreeing to the pro version and the app continually shuts down when trying to access any of the profile information or make changes. Beware!
Bad communication
It takes up to 3 days to get an answer back that’s the worst part, glitching, cleaners can’t log in some times during the working hours or they can’t even see the addresses, now they charging for automatic messages, so you know.
Stole me
Stole from my account 49 dólares I never use Descontou do meu cartão 49’por mês Nunca usei Isso
As a cleaner ..
So I do like how the app works. Just having a few issues.
1) I couldn’t get my app to work so I had to delete the app completely.
2) tried going into my App Store to reinstall, Zenmaid.
3) will NOT let me download it at all.
Idk what to do. Please help!!
1) I couldn’t get my app to work so I had to delete the app completely.
2) tried going into my App Store to reinstall, Zenmaid.
3) will NOT let me download it at all.
Idk what to do. Please help!!
Can’t change GPS app
Works fine as long as you have service. Impossible to change the default navigation app away from Google Maps, and there is no app customer support for employees of companies using the app.
Was Good at First
I just started using this app and it was great! However, now when I log in it wants to take you to a browser instead of staying in the app. What’s the point of having an app if you can’t use it. It stays in app mode for cleaners, why not administrators?
