ZenQuality

ZenQuality Staff Alerts keeps your hotel team connected the moment a guest needs help. When a guest reports a room issue through your hotel's guest portal, the right staff member gets an instant push notification — no checking email, no waiting for a shift handover. Staff can claim an issue to let the team know it's being handled, mark it resolved once it's fixed, and managers are automatically alerted if anything goes unaddressed for too long. KEY FEATURES • Real-time push notifications for new room issues, sent straight to on-duty staff • Claim and resolve issues with a tap, so the whole team can see what's being handled • Automatic manager escalation for issues that stay open too long • Built-in translation — instantly translate any guest-reported issue into your preferred language • Flag issues for your next team meeting, with notes and discussion tracking • Direct messaging between managers and staff, with read confirmations • Shift hours and duty status, so alerts reach whoever's actually on shift • Full multilingual support: English, French, Spanish, and Arabic Built for hotels that want faster response times, clearer accountability, and happier guests — without adding more apps or more noise to your team's day.