Fraud indeed
After an entire hour of me entertaining a “replacement” order and receiving yet another moldy product, I was expected to entertain a “return” now. I told them to pick it uo the next day as it had already been midnight by then and compensate me for wasting my time, the agent refused and asked me to put a complaint the next day. Infuriating. Deleted the app. Not entertaining you ever again now. You do not do your customers right.
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More features needed
Where is the feature to share cart, this is a very useful feature because children should use different phone when compiling their order
0⭐️: Extremely frustrating experience with Zepto especially with electronics and customer support.
I ordered two electronic products from Zepto and unfortunately both turned out to be defective and followed by an unnecessarily frustrating experience with customer support and the return process. The first Bluetooth earphone I ordered arrived completely non
functional. I contacted customer support but instead of getting a proper resolution, I had to repeatedly reach out and the support chat was ended without actually resolving my issue. A return was eventually initiated yet even then the delivery partner refused to take the product, forcing me to contact support again after the return was finally completed, I received Zepto Cash. I did not want to go through another electronic purchase after this experience but I genuinely needed a working earphone, so I had no practical choice but to use it. The second electronic product was a Bluetooth earbuds and it was also defective. I checked it immediately in front of the delivery partner: one side was not working, the case was loose and the packaging was dirty. The delivery partner told me to return it and now I am once again dealing with the return process. it is incredibly frustrating to have to contact support again, manually arrange the return and worry about being sent through the same cycle all over again. This is not just about a defective product. It is about
the unnecessary inconvenience and the failure of customer support to take ownership of the problem. I should not have to repeatedly explain the same situation, chase returns, deal with failed pickups and waste my time just to receive a working product. I am now genuinely concerned about ordering electronics through Zepto again. Customers should not have to fight this hard to get a basic problem resolved. I expect Zepto to take responsibility and fix this experience instead of making the customer run in circles
functional. I contacted customer support but instead of getting a proper resolution, I had to repeatedly reach out and the support chat was ended without actually resolving my issue. A return was eventually initiated yet even then the delivery partner refused to take the product, forcing me to contact support again after the return was finally completed, I received Zepto Cash. I did not want to go through another electronic purchase after this experience but I genuinely needed a working earphone, so I had no practical choice but to use it. The second electronic product was a Bluetooth earbuds and it was also defective. I checked it immediately in front of the delivery partner: one side was not working, the case was loose and the packaging was dirty. The delivery partner told me to return it and now I am once again dealing with the return process. it is incredibly frustrating to have to contact support again, manually arrange the return and worry about being sent through the same cycle all over again. This is not just about a defective product. It is about
the unnecessary inconvenience and the failure of customer support to take ownership of the problem. I should not have to repeatedly explain the same situation, chase returns, deal with failed pickups and waste my time just to receive a working product. I am now genuinely concerned about ordering electronics through Zepto again. Customers should not have to fight this hard to get a basic problem resolved. I expect Zepto to take responsibility and fix this experience instead of making the customer run in circles
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Life Saver for outsiders
I am from Bangladesh. This app made my life easier and saved my trip. Will miss this app and use it whenever i come back.
Good service
Good service
Worst Experience
Absolutely disappointed with Zepto’s customer service. I ordered two items, but only one was delivered. However, the app marked both items as “Delivered.” I immediately raised the issue but instead of receiving any real support, I was redirected from the chatbot to email support.
Despite multiple back-and-forth emails, I repeatedly explained that the delivery agent handed over only one item. I also requested proof that both items were delivered or any evidence to support their claim. Unfortunately, all I received were the same generic, copy-paste responses stating that they had “checked with the seller” and therefore could not process my request. None of my questions were actually answered, and no genuine investigation was carried out.
Mistakes can happen, but refusing to properly investigate a customer’s complaint and dismissing it without evidence is unacceptable. The issue isn’t just the missing item, it’s the complete lack of accountability and customer support.
With several better grocery delivery apps available, I see no reason to continue using Zepto. I’m uninstalling the app after this experience. I hope the company starts valuing its customers instead of relying on automated responses.
Despite multiple back-and-forth emails, I repeatedly explained that the delivery agent handed over only one item. I also requested proof that both items were delivered or any evidence to support their claim. Unfortunately, all I received were the same generic, copy-paste responses stating that they had “checked with the seller” and therefore could not process my request. None of my questions were actually answered, and no genuine investigation was carried out.
Mistakes can happen, but refusing to properly investigate a customer’s complaint and dismissing it without evidence is unacceptable. The issue isn’t just the missing item, it’s the complete lack of accountability and customer support.
With several better grocery delivery apps available, I see no reason to continue using Zepto. I’m uninstalling the app after this experience. I hope the company starts valuing its customers instead of relying on automated responses.
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Fake delivery timings
Useless / Swiggy & Blinkit are better
Poor Quality Fruits, Poor Customer Service, and No Accountability
Very disappointing experience. I received completely unripe custard apples, and when I cut one open, I found insects inside. Another fruit was also completely raw and looked unlikely to ripen. This is a serious quality and food safety concern.
Just by looking at the fruits, anyone can tell they are of very poor quality. They were tiny, hard, and clearly not suitable for sale. It genuinely felt like I had been cheated, as no customer would willingly choose fruits like these.
The customer service was equally disappointing. It was very difficult to get support, and there seemed to be no proper quality checks before dispatching the products.
What disappointed me the most was their response. They rejected my complaint by saying the product was delivered in "intact condition" based on delivery photos. My complaint was never about damaged packaging—it was about the quality of the fruit, which included insects inside and unripe produce. These issues cannot be determined from delivery photos. Even after sharing clear evidence, they refused to take responsibility.
Based on my experience, I would not recommend ordering fruits or vegetables from here until they improve their quality control, customer support, and complaint handling. Customers deserve fresh, safe, and good-quality produce—not excuses.
Just by looking at the fruits, anyone can tell they are of very poor quality. They were tiny, hard, and clearly not suitable for sale. It genuinely felt like I had been cheated, as no customer would willingly choose fruits like these.
The customer service was equally disappointing. It was very difficult to get support, and there seemed to be no proper quality checks before dispatching the products.
What disappointed me the most was their response. They rejected my complaint by saying the product was delivered in "intact condition" based on delivery photos. My complaint was never about damaged packaging—it was about the quality of the fruit, which included insects inside and unripe produce. These issues cannot be determined from delivery photos. Even after sharing clear evidence, they refused to take responsibility.
Based on my experience, I would not recommend ordering fruits or vegetables from here until they improve their quality control, customer support, and complaint handling. Customers deserve fresh, safe, and good-quality produce—not excuses.
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Thanks FREE DELIVERY 1₹ kar do 😝😋
because my girlfriend like it ☺️♥️😘😌
DO NOT INSTALL THIS APP.
This is my second time leaving a negative review because the service just keeps getting worse. I’m a very regular customer—I place orders every single day, sometimes multiple times a day. And despite that, I’ve had missing items, wrong products, damaged products, and absolutely pathetic customer support. This time, an entire item was missing from my order. The worst part? There isn’t even an option to report a missing item or request a refund through the app. What’s the point of having a “Support” section if it can’t handle one of the most basic issues a customer can face? Instead, they make you send an email and wait 24+ hours for a response. No proper live chat. No customer care number. No way to speak to an actual person. Just useless automated replies that don’t solve anything. How is a customer supposed to trust a platform where items can simply go missing and there’s no immediate way to report or resolve it? For a company that claims to value customer experience, the support is honestly one of the worst I’ve dealt with. If you’re lucky, your order arrives correctly. If not, you’re left chasing your own money. I’ve finally uninstalled the app, and I genuinely wouldn’t recommend it to anyone until they fix their customer support and refund process. There are plenty of other grocery delivery apps that handle issues far more responsibly. Save yourself the frustration and use a different app.
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Referral code problem
My Zepto referral link not showing , fix these problem
Genuinely the worst customer service
order at your own risk - know the customer service will not help you if they forget items in your order, deliver pre-opened or damaged goods, or ask about accurate delivery timelines.
Customer service
Perfect and thank you
Worst app
No accountability for delays. Just put u on chat with the bot and no one cares.
Zameer
Best
Good
🤌🥰🥰🥰🥰🥰🥰
Worst Service Ever
It happened multiple times. I ordered things and it was not delivered after 2 hours of waiting time. Yesterday only I ordered food from Zepto cafe, the rider told me to cancel the order as he cannot come. After raising the issue to customer care , they did nothing. Is this how they play with the faith of consumers.
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Late delivery Always
I’m not happy. Very disappointing service. My grocery orders are always delivered late and never arrive on time. What's the point of promising fast delivery if you can't keep your commitment? This has happened repeatedly, making the app unreliable. I expected better service, but the constant delays have been frustrating. I hope you improve your delivery timing because, at the moment, I can't recommend this app.
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Poor quality items
Watch out for expired / very poor quality items. Ordered bread and kids got sick
Worst
Literally the worst app like I returned the package and now the they can’t return the money and itll take 3-5 business days like wdym what if i had done the same thing ordering and saying ill take some time to pay thats so wrong even my package wasnt ripped or done anything wrong. Its crazzy right well im not use zepto anymore not even my family members thats fs. quite disappointed from this experience!!
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