Good service
Good service
Worst Experience
Absolutely disappointed with Zepto’s customer service. I ordered two items, but only one was delivered. However, the app marked both items as “Delivered.” I immediately raised the issue but instead of receiving any real support, I was redirected from the chatbot to email support.
Despite multiple back-and-forth emails, I repeatedly explained that the delivery agent handed over only one item. I also requested proof that both items were delivered or any evidence to support their claim. Unfortunately, all I received were the same generic, copy-paste responses stating that they had “checked with the seller” and therefore could not process my request. None of my questions were actually answered, and no genuine investigation was carried out.
Mistakes can happen, but refusing to properly investigate a customer’s complaint and dismissing it without evidence is unacceptable. The issue isn’t just the missing item, it’s the complete lack of accountability and customer support.
With several better grocery delivery apps available, I see no reason to continue using Zepto. I’m uninstalling the app after this experience. I hope the company starts valuing its customers instead of relying on automated responses.
Despite multiple back-and-forth emails, I repeatedly explained that the delivery agent handed over only one item. I also requested proof that both items were delivered or any evidence to support their claim. Unfortunately, all I received were the same generic, copy-paste responses stating that they had “checked with the seller” and therefore could not process my request. None of my questions were actually answered, and no genuine investigation was carried out.
Mistakes can happen, but refusing to properly investigate a customer’s complaint and dismissing it without evidence is unacceptable. The issue isn’t just the missing item, it’s the complete lack of accountability and customer support.
With several better grocery delivery apps available, I see no reason to continue using Zepto. I’m uninstalling the app after this experience. I hope the company starts valuing its customers instead of relying on automated responses.
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Poor Quality Fruits, Poor Customer Service, and No Accountability
Very disappointing experience. I received completely unripe custard apples, and when I cut one open, I found insects inside. Another fruit was also completely raw and looked unlikely to ripen. This is a serious quality and food safety concern.
Just by looking at the fruits, anyone can tell they are of very poor quality. They were tiny, hard, and clearly not suitable for sale. It genuinely felt like I had been cheated, as no customer would willingly choose fruits like these.
The customer service was equally disappointing. It was very difficult to get support, and there seemed to be no proper quality checks before dispatching the products.
What disappointed me the most was their response. They rejected my complaint by saying the product was delivered in "intact condition" based on delivery photos. My complaint was never about damaged packaging—it was about the quality of the fruit, which included insects inside and unripe produce. These issues cannot be determined from delivery photos. Even after sharing clear evidence, they refused to take responsibility.
Based on my experience, I would not recommend ordering fruits or vegetables from here until they improve their quality control, customer support, and complaint handling. Customers deserve fresh, safe, and good-quality produce—not excuses.
Just by looking at the fruits, anyone can tell they are of very poor quality. They were tiny, hard, and clearly not suitable for sale. It genuinely felt like I had been cheated, as no customer would willingly choose fruits like these.
The customer service was equally disappointing. It was very difficult to get support, and there seemed to be no proper quality checks before dispatching the products.
What disappointed me the most was their response. They rejected my complaint by saying the product was delivered in "intact condition" based on delivery photos. My complaint was never about damaged packaging—it was about the quality of the fruit, which included insects inside and unripe produce. These issues cannot be determined from delivery photos. Even after sharing clear evidence, they refused to take responsibility.
Based on my experience, I would not recommend ordering fruits or vegetables from here until they improve their quality control, customer support, and complaint handling. Customers deserve fresh, safe, and good-quality produce—not excuses.
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Thanks FREE DELIVERY 1₹ kar do 😝😋
because my girlfriend like it ☺️♥️😘😌
DO NOT INSTALL THIS APP.
This is my second time leaving a negative review because the service just keeps getting worse. I’m a very regular customer—I place orders every single day, sometimes multiple times a day. And despite that, I’ve had missing items, wrong products, damaged products, and absolutely pathetic customer support. This time, an entire item was missing from my order. The worst part? There isn’t even an option to report a missing item or request a refund through the app. What’s the point of having a “Support” section if it can’t handle one of the most basic issues a customer can face? Instead, they make you send an email and wait 24+ hours for a response. No proper live chat. No customer care number. No way to speak to an actual person. Just useless automated replies that don’t solve anything. How is a customer supposed to trust a platform where items can simply go missing and there’s no immediate way to report or resolve it? For a company that claims to value customer experience, the support is honestly one of the worst I’ve dealt with. If you’re lucky, your order arrives correctly. If not, you’re left chasing your own money. I’ve finally uninstalled the app, and I genuinely wouldn’t recommend it to anyone until they fix their customer support and refund process. There are plenty of other grocery delivery apps that handle issues far more responsibly. Save yourself the frustration and use a different app.
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Referral code problem
My Zepto referral link not showing , fix these problem
Genuinely the worst customer service
order at your own risk - know the customer service will not help you if they forget items in your order, deliver pre-opened or damaged goods, or ask about accurate delivery timelines.
Customer service
Perfect and thank you
Worst app
No accountability for delays. Just put u on chat with the bot and no one cares.
Zameer
Best
Good
🤌🥰🥰🥰🥰🥰🥰
Worst Service Ever
It happened multiple times. I ordered things and it was not delivered after 2 hours of waiting time. Yesterday only I ordered food from Zepto cafe, the rider told me to cancel the order as he cannot come. After raising the issue to customer care , they did nothing. Is this how they play with the faith of consumers.
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Late delivery Always
I’m not happy. Very disappointing service. My grocery orders are always delivered late and never arrive on time. What's the point of promising fast delivery if you can't keep your commitment? This has happened repeatedly, making the app unreliable. I expected better service, but the constant delays have been frustrating. I hope you improve your delivery timing because, at the moment, I can't recommend this app.
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Poor quality items
Watch out for expired / very poor quality items. Ordered bread and kids got sick
Worst
Literally the worst app like I returned the package and now the they can’t return the money and itll take 3-5 business days like wdym what if i had done the same thing ordering and saying ill take some time to pay thats so wrong even my package wasnt ripped or done anything wrong. Its crazzy right well im not use zepto anymore not even my family members thats fs. quite disappointed from this experience!!
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Gudimalkapur Hyderabad employees issue
You are not caring about low-level employees, and there is sexual harassment at the Gudimalkapur Hyderabad branch. Resolve that issue as soon as possible; otherwise, the entire country will boycott your app.
Boycott Zepto
ZeptoStoreIncident Telangana Hyderabad
Sending fungal items
I ordered muffins and it has fungus on it, they are delivering items without proper checkups and refunding those items amount is not the solutions you guys needs to improve this things so customers wont face these challenges
Refund
Zepto never return refund got scam several times
Worst app / online shopping
They are delivering expired products and they are refunding our money back into zepto cash which we cant directly add into our bank account
