I have never encountered a more inept app support team.
Bug? Or simply obnoxious marketing ploy?
I have intentionally kept notifications disabled for ZIIP. Recently, the app began displaying a pop-up EVERY time I open it telling me notifications are off and directing me to Settings to turn them back on. Yes, ZIIP. I know they’re off. I’m the one who turned them off.
I contacted support through the official channel and clearly explained the problem, with screenshots. So far I’ve been advised to turn notifications off (they already were), turn them on (I don’t want them on), and restart my phone. After doing the requested restart and confirming the problem remained, I was told it could be escalated. Days later, I’ve heard nothing.
This is obnoxious UX. Declining notifications should not earn me a notification about not wanting notifications every single time I use the app. And support should actually read the issue before working through generic troubleshooting steps.
I like my ZIIP device. I do not like being nagged by its app for declining an optional permission. Please give users a permanent “No thanks” and respect the choice.
Update: After repeatedly explaining the same issue thoroughly to 4 or 5 support members, I was given the exact same advice with a twist this time “contact apple directly” when it’s a fault with their apps ux. After two weeks of radio silence, this is the best they could do. Not read, default to generics. When support is poor, I can’t trust the company. Because they are fine with the low level of quality.
I have intentionally kept notifications disabled for ZIIP. Recently, the app began displaying a pop-up EVERY time I open it telling me notifications are off and directing me to Settings to turn them back on. Yes, ZIIP. I know they’re off. I’m the one who turned them off.
I contacted support through the official channel and clearly explained the problem, with screenshots. So far I’ve been advised to turn notifications off (they already were), turn them on (I don’t want them on), and restart my phone. After doing the requested restart and confirming the problem remained, I was told it could be escalated. Days later, I’ve heard nothing.
This is obnoxious UX. Declining notifications should not earn me a notification about not wanting notifications every single time I use the app. And support should actually read the issue before working through generic troubleshooting steps.
I like my ZIIP device. I do not like being nagged by its app for declining an optional permission. Please give users a permanent “No thanks” and respect the choice.
Update: After repeatedly explaining the same issue thoroughly to 4 or 5 support members, I was given the exact same advice with a twist this time “contact apple directly” when it’s a fault with their apps ux. After two weeks of radio silence, this is the best they could do. Not read, default to generics. When support is poor, I can’t trust the company. Because they are fine with the low level of quality.
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Unfortunate Product
Ziip made a mistake by tying device to an app. Product should be able to stand alone without dependency on a mobile device. Additionally, the device is of poor quality. On third replacement. And had to fight customer service for it. Go with NuFace.
Nice!
Not sure what all these bad reviews are about. I’ve had no issues. Just make sure the device is on and your Bluetooth is turned on and it will seamlessly pair. I’ve tried 3 different treatments so far & really like them all so far. Thank you!
Was about to panic…
Updated app after a bit of a break and couldn’t get it to work. Started to panic when I saw reviews saying the app was ‘broken’. Uninstalled the app, then reinstalled and it was fine. Hope this helps someone else.
The specific treatments aren’t appearing
I like the videos, but only the plans are showing rather than the specific treatments, which is frustrating
