The specific treatments aren’t appearing
I like the videos, but only the plans are showing rather than the specific treatments, which is frustrating
No treatment option
The app has stopped me doing individual treatments only plans?
New update is awful
I love my halo but the new update is rubbish. It now takes so many more button presses to sync your halo, the plans page used to take you to your plan but now you have to select it. It’s not user friendly at all.
App isn’t working
I tried to sync treatments but each time the app kicked me out. So I tried deleting and reloading the app. Now I can’t even log into the app. It just gives a 503 error message.
I now essentially have a £300 device that is totally useless. Please fix the apo!! Not acceptable for a product that is entirely reliant on an app to use. 😞
I now essentially have a £300 device that is totally useless. Please fix the apo!! Not acceptable for a product that is entirely reliant on an app to use. 😞
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What’s happened Ziip??
Have had my Halo for a couple of years and always been happy with the app but since April ‘26 something has changed and impacted my app experience. The app now loads ‘oversized’ or magnified on screen which makes it difficult to view and select treatments and there no longer seems to be an option to update software? Very disappointing as the app provides additional treatments and plans therefore is required to get the most from the ziip device.
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