The specific treatments aren’t appearing
I like the videos, but only the plans are showing rather than the specific treatments, which is frustrating
No treatment option
The app has stopped me doing individual treatments only plans?
New update is awful
I love my halo but the new update is rubbish. It now takes so many more button presses to sync your halo, the plans page used to take you to your plan but now you have to select it. It’s not user friendly at all.
App isn’t working
I tried to sync treatments but each time the app kicked me out. So I tried deleting and reloading the app. Now I can’t even log into the app. It just gives a 503 error message.
I now essentially have a £300 device that is totally useless. Please fix the apo!! Not acceptable for a product that is entirely reliant on an app to use. 😞
I now essentially have a £300 device that is totally useless. Please fix the apo!! Not acceptable for a product that is entirely reliant on an app to use. 😞
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What’s happened Ziip??
Have had my Halo for a couple of years and always been happy with the app but since April ‘26 something has changed and impacted my app experience. The app now loads ‘oversized’ or magnified on screen which makes it difficult to view and select treatments and there no longer seems to be an option to update software? Very disappointing as the app provides additional treatments and plans therefore is required to get the most from the ziip device.
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App is Horrible
I find it so hard to believe that a company asking for so much money for their products would let something so bad continue on the Apple Store. As a new user, I was truly looking forward to syncing and using this and I can’t even finish doing my profile because the font is so huge and it won’t scroll or allow access. Truly, I would have expected much more as a reputable company if you are marketing this as a reason to purchase your product. Truly disappointed that you are continuing to allow so many negative reviews to continue with no explanation or updates as to a fix. You are not starting out well here.
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Latest update makes app unusable!!!
Since the third week in April, I cannot use my ZIIP halo in sync with the app. There is a banner on my home screen asking me to select which device I am using, but it is super sized and cannot be resized so I cannot access or select anything from the drop-down menu. I have no idea how to fix this. Cannot use the app at all now. Have deleted and reinstalled and it makes no difference. What am I supposed to do????
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No longer working. Please fix . Won’t let me select my device
Doesn’t work now
Cannot login
For days now I have been unable to login or use the app. The first time I had already applied gel all over my face. Complete waste of product and time. I deleted and reinstalled the app but it made no difference. I reached out to Ziip directly but now have to wait a few days until they respond. Very disappointing.
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What’s happened??
I bought a Ziip a few months ago and was super happy with it. Since 23rd April the app has not been working at all. It looks super magnified when I use it on my phone and I can’t even type my password as it’s ’below’ screen on my phone. Not amused and almost impossible to get a response from a human. Sort it out Ziip halo. This is an expensive piece of kit that NEEDS a fully functioning app. I’ve tried deleting but nothing changes when I re install.
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Useless update
Now cannot use my Ziip as app doesn’t work. Making the Ziip redundant. Only had a few months. Want my money back.
New update
New update is much better, better connectivity
App not working
Unfortunately I am unable to login to the app and have tried numerous times
App Failure
I keep trying to select a treatment from the app but keep getting a failed to synch with servers message. I checked I have the most updated app version (I do), restarted my phone, made sure my WiFi was working, etc and I still keep getting the same message. Super annoying as I’ve already applied the gel which is super expensive and now it’s gone to waste. Reading the other reviews sounds like this product is riddled with technical issues and the manufacturer has yet to address. There would be a way to initiate low/med/high frequency directly from the device for a freestyle treatment for situations like this when the app is not working. Deeply disappointed.
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Device fails to sync 50% of the time
Super frustrating to get all gelled up then the struggle to sync the device with the app. I also hate using the app. I don’t like having my phone in the bathroom since my screen time is already too high. Being forced to use the app starts my day on a frustrating note. Especially when it doesn’t sync. So frustrate that I can’t use the device without the app!! I can’t believe this cost so much and is unusable without consenting to an app.
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Used to love but updated app and now doesn’t work
What happened? I sync my GX but then when I start concurrent or beeps. It’s charged and has worked great for years until app update I did last week
Brows?
Where did the brows treatment go? It seems to have disappeared since the treatments were renamed.
sync to incorrect treatment
the device frequently syncs to incorrect treatment, when starting the "Skin Barrier Repair" 6 mins treatment , the device beeps at the 2-minute mark and stops at the 4-minute mark, It is only then that I realize it has synced to the wrong treatment. The same issue occurs in other treatments as well
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Some programmes is unable to sync with the device
There’re bugs in the app. Some programmes are always unable to sync with the device
App makes great product unusable
I want to love the ZIIP but I can never use it. Why? Because the app logs me out all the time. I just stare at this $$$$ device and wonder if it’s worth dealing with the login process. Shouldn’t be a big deal but the app also doesn’t play nice with password managers or the iPhone in general. By the time I decide it’s worth the hassle I’ve forgotten my password. It takes so long for them to send a password reset link the link times out. And why? The app stores none of my sensitive data. The device only works with the app. What a waste of time and money.
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