Archived App (Last seen on 22 Apr 2025)
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
Monitor your team's contact center activity and performance on the go. Visualize key performance indicators, manage agent statuses, and access call recordings directly from your mobile device.
What's New in Ziwo Manager
1.3.1
August 15, 2019
Minor bug fixes.
Developer apps
FAQ
What is Ziwo Manager used for?
Ziwo Manager allows you to monitor your Ziwo cloud contact center team's activity and performance directly from your phone. You can view real-time agent statuses, track key performance indicators (KPIs), and access call recordings.
Is Ziwo Manager free to use?
Yes, Ziwo Manager is available for free. The app itself does not have a cost, and it does not contain advertisements or in-app purchases.
What devices does Ziwo Manager support?
Ziwo Manager is supported on iPhone and iPod devices. It is designed for mobile use, allowing you to manage your team from anywhere.
How often is Ziwo Manager updated?
The latest version of Ziwo Manager is 1.3.1, which was last updated on August 15, 2019. While updates have not been frequent recently, the app is stable for its intended purpose.
Can I listen to call recordings with Ziwo Manager?
Yes, you can visualize, search, and listen to call recordings directly within the Ziwo Manager app. A high-speed mobile internet connection is recommended for the best performance when streaming audio.
What kind of performance data can I see in Ziwo Manager?
Ziwo Manager offers over 30 Key Performance Indicators (KPIs) that you can monitor. You can customize your dashboard by showing, hiding, and rearranging widgets to focus on the data most relevant to your team's performance.
How does Ziwo Manager help with agent management?
You can view and filter your agents' statuses in real time. Tapping on an agent's name provides access to their personal call statistics for the day, including time spent in pause or on calls.
What is the age rating for Ziwo Manager?
Ziwo Manager has an age rating of 4+. This indicates it is suitable for a broad audience and does not contain content typically restricted for younger users.
