Can’t login
Will not let me log into the app but can login on website.
Face ID
Please enable Face ID to log in. Have to put password in every time to log in.
Can’t Log In
As others have noted, I can’t log into the app, despite being able to log in through a browser. Useless.
Response from developer
Thank you for your message. I would love to help solve this issue and would ask that you contact our customer service team so we can gather additional information about your issue and get you logged in and taking full advantage of all that ZoetisDx has to offer.
It simply DOESN’T WORK
I tried to log on to enter prescription for points…. I could not get the app to send me password reset link for the life of the app. Then I went online to reset it, still wouldn’t work. Systems obviously doesn’t communicate with one another. Shame for customer experience.
Useless
Created my Zoetis account. Cant access it through this app on my phone or iPad. Inconvenient
Not there yet.
Don’t think this app is close to being ready yet. Results from current ZRL cases does not show up, but only brings results up from 6 months ago. Our clinic has been a big Zoetis supporter for years, but I don’t think they were ready for the diagnostic sector yet. ZN Labs used to be so easy and simple to use and cost effective. Zoetis has taken a good thing and turned it into a complicated mess that is difficult to use and becoming more and more expensive all the time. They are doing the same thing that Idexx and Antech did to drive us away and go to ZN labs in the first place.
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Can’t log in
I can log in on a web browser perfectly fine, but can’t log in on the app. Can’t really rate something I can’t use, but you have to put a star there
Has potential
This app is a good concept, but needs some TLC. Zoetis is a fast pace growing company, as with most companies that grow like this, things fall through crack. The app could be so much better if all of the in house lab work was shown. Our iStat Alinity is fuse “compatible-ish” but it doesn’t show results here, as it doesn’t with most PIMS. The app would also be more useful if ZRL results were shown also, so that clinic had one app, one place to take a quick look for everything they need. As with all Zoetis/Abaxis products iOS updates fall behind, although most clinics have iPads for for mobility and client education, making iOS a priority would benefit greatly. We need this app, and streamline compatibility, to be a help not a hindrance.
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Won’t let me log into my account
I’ve deleted and downloaded this app several times but it will not let me log into my account! If I go to the website and put in my info, it works first time every time. Not worth messing with until it gets fixed.
