Zumiez User Reviews

What users say

Top reviews

Fix the App

App is asking for mobile number. Where do I input my mobile number? Hey app devs. Stop vibe coding and fix the app

mobile phone error?

App keeps saying "mobile phone is a required value" during setup. There is no field to put the phone number into. Completely un-useable from that point forward.

App issue

Login does not work. I’ve been trying for months.

Can’t even sign in

App is broken everytime you try to sign in an error pops up it’s been like that for weeks

App don’t work

I cant log into and I haven’t been able to log in for a while

won’t work

it won’t let me log into my account, it tells me “oops something tangled on our side” everytime i try so i can’t even see my stash points 😢

Fix your app, doesn’t let anyone log in

The app won’t let you log in at all, tells u to try again later it’s been a month I waited to try again and it just doesn’t work, starting to think they are doing this so they wont allow you to redeem points since you can only do it off the app and not through the web browser.

App and in store

App is pretty good and especially if you go in store super chill staff 100% worth it

Can’t log in

Every time I log in it gives me an error

One Year, Still Cannot Access Account

I’ve been receiving an error message for the past year when trying to access my account. I’ve periodically redownloaded and ensured I have the most updated version. Extremely frustrating. I wish this would get resolved.

app not working

ive been trying to use the app but it keeps saying “oops something tangled on our side” and its so frustrating, I wanna try to use my points but i cant even log into the app like nothing is working, wonder if anyone else is having this problem

Wouldn’t let me sign in

Downloaded the app and made my account for the first time and wouldn’t work. I closed the app and reopened it and it said my account was blocked on the app, but not the website. Bruh

Login issues

It never lets you login and its super annoying to have to call someone to help you log in every single time, please just allow the stash points on your website having it gatekept behind this app is awful

Showing in stock even though they are sold out.

I love buying from Zumiez because I love the styles they sell. But unfortunately (this happened twice) I buy something and it’s stuck days of processing. So I contacted costumer service through email because they would not answer the phone. Then the automatic response system would say my order was sold out. They say it doesn’t take money from my account till it ships out, not true it was out of my bank account stuck on pending. I asked for my money back “still haven’t got it back it’s been a week, but I’m sure I will. I also asked for a gift card that was the same amount as my order but they only gave me 15$. I really wanted this item and I’m very disappointed and frustrated and at this point I’m not sure if I’m going to buy again from them.
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Can’t log in

I’ve had the app for a year or so and every time I try to log in it always says “oops something tangled up on our side” it only works online

Broken app

The app is broken, won’t even load past the Zumiez logo, it just immediately kicks me out. Fix your app

App problem

I’ve been trying to log on the app but the app says “Oops,something tangled up on our side “ I’ve tried for months and trying every solution. It only works on the website.

Just doesn’t work

“Oops, something tangled up on our end”

Can't login

Every time I try it says that "something tangled up", I'm so confused!

Trash

App is trash runs so slow it won’t even load. Can’t redeem points because of it. 1/10