Zuul systems
Adam was amazing and made the process easy than I expected.
Does not deliver
The app is a great idea but it rarely works right. I recently went 6 weeks with it not working at all. Now, hours of trying to fix it, I still rarely get the text type notifications. Emails come late. What I really need and want is that pop up notification with the doorbell sound so I know visitors or vendors are in property. It rarely happens.
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Not Intuitive and Key Features Don’t Work
I recently attempted to update my pre-approved visitor list in the ZUUL Systems app and ran into a number of issues that made the process unnecessarily difficult. Specifically, I was unable to remove names from my pre-approved list. Based on the app’s own guidance, there should be horizontal menu bars or controls on the right side that allow users to edit or remove entries, but those options were not visible or accessible in my case.
I also explored the notifications section, thinking that might provide a way to manage or remove pre-approvals. However, that section only displayed a log of visitor activity (dates and times) and did not allow for any editing of pre-approved entries.
In an effort to resolve the issue, I deleted and reinstalled the app on my iPhone, restarted my device, and went through the full login/reset process. This included requesting a password reset and creating a new password, which added additional time and inconvenience. Unfortunately, even after completing this process, the original issue remained unresolved.
This experience suggests that the app may have functional inconsistencies or usability limitations. At a minimum, the navigation is not intuitive, and key features—such as managing pre-approved visitors—are not clearly accessible or reliable. What should be a simple task ended up requiring significant time and multiple troubleshooting steps without a resolution.
In my professional capacity, I work with two property management companies that oversee 20–30 communities. Feedback from both managers and homeowners indicates that this is not an isolated experience—many users report similar difficulties with the app’s functionality and ease of use.
I want to emphasize that this feedback is intended to highlight a real usability concern. When routine tasks take excessive time or cannot be completed despite following all available steps, it creates frustration for homeowners and property managers alike. Over time, issues like this can influence decisions about which systems and platforms are recommended or retained.
I strongly encourage your team to review the functionality of the pre-approval management feature and improve the overall user experience. Making navigation more intuitive and ensuring that core features work consistently would significantly improve user satisfaction.
I also explored the notifications section, thinking that might provide a way to manage or remove pre-approvals. However, that section only displayed a log of visitor activity (dates and times) and did not allow for any editing of pre-approved entries.
In an effort to resolve the issue, I deleted and reinstalled the app on my iPhone, restarted my device, and went through the full login/reset process. This included requesting a password reset and creating a new password, which added additional time and inconvenience. Unfortunately, even after completing this process, the original issue remained unresolved.
This experience suggests that the app may have functional inconsistencies or usability limitations. At a minimum, the navigation is not intuitive, and key features—such as managing pre-approved visitors—are not clearly accessible or reliable. What should be a simple task ended up requiring significant time and multiple troubleshooting steps without a resolution.
In my professional capacity, I work with two property management companies that oversee 20–30 communities. Feedback from both managers and homeowners indicates that this is not an isolated experience—many users report similar difficulties with the app’s functionality and ease of use.
I want to emphasize that this feedback is intended to highlight a real usability concern. When routine tasks take excessive time or cannot be completed despite following all available steps, it creates frustration for homeowners and property managers alike. Over time, issues like this can influence decisions about which systems and platforms are recommended or retained.
I strongly encourage your team to review the functionality of the pre-approval management feature and improve the overall user experience. Making navigation more intuitive and ensuring that core features work consistently would significantly improve user satisfaction.
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App not working
I’m very frustrated with this app not working since late December and it’s now February why hasn’t it been fixed yet??
Great App
Zuul is very convenient. It makes entry management quick, secure, and hassle-free with real-time updates and smooth performance. Customer Service is unparalleled as you receive quick support from a real person that is friendly and helpful. You only need to understand how to use your phone! Highly recommended!
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Andrew lucks : customer service
We have not even gone online yet and I’ve had multiple problems trying to get the app correct.
Every time I have contacted
ZUUL they have responded
timely and have helped me resolve the issues every time.
I don’t think I can ask for any better service than that.
Every time I have contacted
ZUUL they have responded
timely and have helped me resolve the issues every time.
I don’t think I can ask for any better service than that.
Fabulous customer service
Adam Lucks helped me with every question I had with an amazing, friendly patient attitude!!!! Great system and top notch customer service!!!!!!THANK YOU ADAM!!!!
Support
Quick response time and effective response!
Service
Super fast call back today after phone request. Adam helped both my husband and I fix our problems easily and with clear instructions. Nice guy and fun to work with as well!
Customer service
Superb service by Adam! Fixed our issue X2 in moments! Superb follow up and solutions!
Needs Major Usability Improvements and poor UX for Password Recovery
When this app works, it works well—but the moment you run into trouble, especially with login or password resets, the experience becomes incredibly frustrating. If you try to reload the app on your iPhone, it's not intuitive at all. For example, when entering a new password, the app immediately tells you there’s a mismatch even if you’ve just started typing. It highlights the input field in gray, which makes it hard to see what you're typing, and there’s no option to reveal the characters. This is especially problematic because the app gives you no guidance on what password rules to follow—there’s no indication of whether it’s case sensitive, or if it allows symbols like "$" or numbers. That lack of feedback makes the entire password reset process confusing and time-consuming.
To make things worse, once you request a password reset code, it’s sent to your email—but clicking the link in the email sends you back to the ZUUL website, where you have to restart the process all over again. It’s not seamless, and it feels like poor UX design. I consider myself tech-savvy, and even then, I found this entire process unnecessarily complicated and non-intuitive. For an app like this, especially one that seems to be geared toward frequent access, basic functionality like password resets should be straightforward. This isn’t the case here. Until the developers make some serious improvements to usability and account recovery, I can only give this app one star.
To make things worse, once you request a password reset code, it’s sent to your email—but clicking the link in the email sends you back to the ZUUL website, where you have to restart the process all over again. It’s not seamless, and it feels like poor UX design. I consider myself tech-savvy, and even then, I found this entire process unnecessarily complicated and non-intuitive. For an app like this, especially one that seems to be geared toward frequent access, basic functionality like password resets should be straightforward. This isn’t the case here. Until the developers make some serious improvements to usability and account recovery, I can only give this app one star.
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Response from developer
Apologies this was your experience. Please contact support@zuulsystems.com and we can work with you to resolve any issues. Have a great day!
Terrible app
This app is terrible. Firstly, it's crashing on load and won't work. Secondly, it has many errors, such as duplicating guests in pre-approved lists, and many other UX/UI problems. They don't keep it up to date. I recommend NOT using this app or the associated gate services for your gated community.
Great App!
Great App! Very user friendly. The customer service is great as well. I got all my questions answered fast. We are happy with it.
Speedy Super Service.
Adam set us up and further assisted with some concerns we had using our system. Appreciate his knowledge and patience. Love the app too!
Great App!
Adam is just the best. He walks you through the installation and the logistics of the APP. He’s smart and knowledgeable (he’s the owner) and makes life so much easier on us old folks trying to get through the pass gate in our community. Thanks, again, Adam!
Display issues
Lot of items on multiple are cut off not really compatible with iPhones?
Tech support
Thank you so much Adam for helping me set up the Zuul Systems app. Your response time was quick and efficient and took care of all of my questions. You are the best.
Clunky and Half Baked
This software does not work. Much better solutions out there so please do some research and do not be fooled by Adam’s sales tactics. Just this month, we had all of our vendors get denied entry because the QR codes stopped working after one month. It’s half baked and not ready.
Really Bad
Login password let’s you reset and then does not let you in DOES NOT LET YOU KNOW WHAT IS WRONG
Response from developer
Apologies this was your experience. Please contact us at support@zuulsystems.com with a name and phone number to reach you, and we will get you all good to go
Customer Service
Many thanks to Adam from Zuul for his quick response, knowledge and patience in helping with my ZUUL App set up. The app seems very user friendly and I am looking forward to putting it to use. I believe ZUUL will be a great asset for our community.
