Comparison

Birdeye vs FitnessEMS

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Birdeye

This platform helps multi-location businesses automate customer acquisition by collecting reviews, managing leads, and communicating via text. It offers a unified inbox for messages and provides actionable insights through reports to enhance customer experiences and drive business growth.

Highlights
  • Automated customer acquisition
  • Review collection and response
  • Lead conversion tools
  • Customer surveys
  • SMS and email communication
  • Unified inbox for messages
  • Actionable business insights
Read full description

Birdeye is the place for multi-location businesses to acquire customers on autopilot. Collect reviews, convert leads, run surveys, text customers, get referrals and much more -- all in one place. It’s time for a single-stack approach to business growth. Birdeye delivers winning experiences for every step of your customer journey. From search to sold, and repeat at scale with the all-in-one Experience Marketing platform. Connect with your customers at every touchpoint, whether you have 10 or 10,000 locations. The intuitive Birdeye app is your on-the-go means to leverage the convenience of sending new review requests, responding to messages from different channels and being available for all your customers. With effortless navigation and design along with instant notifications, the app ensures your customers are always a priority. * Send text or email review requests to your customers, making it effortless to get new reviews on Google, Facebook or 200+ other review sources supported by Birdeye. * Respond to all your reviews from one place and ensure your customers feel valued. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. * Use Birdeye Unified Inbox to view and respond to messages from customers through Webchat, text messages and Facebook Messenger -- from a single place. * Add internal notes, then assign messages within a team to better collaborate and get the best answer for the customer, easier & faster. * Analyze reports, gain actionable insights to make significant improvements where it counts. * Receive instant alerts and stay connected to your customers. About Birdeye: Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools. Any questions? Please contact support@birdeye.com.

About

FitnessEMS

This app helps health club operators and staff manage and report equipment and facility issues. It features an e-log book that can utilize QR codes for easy scanning and reporting of problems.

Highlights
  • Equipment and facility issue reporting
  • E-log book functionality
  • QR code scanning for equipment
  • CMMS integration option
  • Convenient for health club staff
Features
Read full description

FitnessEMS is a fitness industry specific, equipment/facility management mobile App that is an easy and convenient way for health club operators and staff to report and manage equipment and facility issues. The e-log book can utilize QR code functionality by users scanning codes on equipment or areas, but the app can be used without QR codes as well. The FitnessEMS E-log book can be upgraded to the full FitnessEMS system which is a CMMS (Computerized maintenance management system) For health clubs.

Screenshots

Birdeye4 screens
FitnessEMS4 screens

Verdict

The call

The clearest difference is update cadence: Birdeye at weekly against FitnessEMS's every 2 months. Birdeye also leads on ratings volume (511 vs 8). FitnessEMS's advantage is iOS requirement (13.4 vs 15.6). On price, rating, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.3 for Birdeye against 4.3 for FitnessEMS. That said, the two scores are not equally well evidenced: Birdeye has 511 ratings behind it against 8, so its average is the more settled of the two.

UpkeepUpdate frequency

Birdeye ships an update weekly, FitnessEMS every 2 months. The most recent releases landed on November 11, 2026 and November 3, 2026 respectively.

Scorecard3 real differences · 7 level
Birdeye versus FitnessEMS: the parameters behind the verdict, then further details
ParameterBirdeyeFitnessEMS
PriceFreeFree
Rating4.3 (511 ratings) — better4.3 (8 ratings)
Positive reviews52.0% of reviews—
Number of ratings511 — better8
Update frequencyWeekly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.613.4 — better
Further details — not scored
Size148 MB14 MB
Age rating4+4+
DeveloperBirdeye Inc.Fitness EMS, LLC

Customer experience

Birdeye

All ratings512 ratings
Positive81.8%
Neutral1.6%
Negative16.6%
Written reviews150 reviews
Positive52.0%
Neutral3.3%
Negative44.7%

FitnessEMS

All ratings8 ratings
Positive75.0%
Neutral12.5%
Negative12.5%

Bugs and requests

Birdeye

Reported bugs

3 issues
  • Mobile app crashes on login
  • Syncing issues between mobile and web platforms
  • Inaccurate review tracking and reporting

Requested features

4 requests
  • Improve mobile app functionality and stability
  • Allow users to easily cancel subscriptions
  • Offer more affordable pricing options
  • Improve customer service and communication

FitnessEMS

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Birdeye

No in-app purchases

None

FitnessEMS

No in-app purchases

Questions

Is Birdeye free?
Birdeye is free to download, with no in-app purchases.
Is FitnessEMS free?
FitnessEMS is free to download, with no in-app purchases.
Which has better reviews, Birdeye or FitnessEMS?
Birdeye is rated higher. Birdeye averages 4.3 out of 5 from 511 ratings, while FitnessEMS averages 4.3 from 8 ratings.
Do Birdeye or FitnessEMS have ads?
Neither Birdeye nor FitnessEMS shows ads.
Which is updated more often, Birdeye or FitnessEMS?
Birdeye ships an update weekly, and FitnessEMS every 2 months. Most recently, Birdeye was updated on November 11, 2026 and FitnessEMS on November 3, 2026.

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