Birdeye vs Apptics Merchant Services
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Birdeye
This platform helps multi-location businesses automate customer acquisition by collecting reviews, managing leads, and communicating via text. It offers a unified inbox for messages and provides actionable insights through reports to enhance customer experiences and drive business growth.
- Automated customer acquisition
- Review collection and response
- Lead conversion tools
- Customer surveys
- SMS and email communication
- Unified inbox for messages
- Actionable business insights
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Birdeye is the place for multi-location businesses to acquire customers on autopilot. Collect reviews, convert leads, run surveys, text customers, get referrals and much more -- all in one place. It’s time for a single-stack approach to business growth. Birdeye delivers winning experiences for every step of your customer journey. From search to sold, and repeat at scale with the all-in-one Experience Marketing platform. Connect with your customers at every touchpoint, whether you have 10 or 10,000 locations. The intuitive Birdeye app is your on-the-go means to leverage the convenience of sending new review requests, responding to messages from different channels and being available for all your customers. With effortless navigation and design along with instant notifications, the app ensures your customers are always a priority. * Send text or email review requests to your customers, making it effortless to get new reviews on Google, Facebook or 200+ other review sources supported by Birdeye. * Respond to all your reviews from one place and ensure your customers feel valued. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. * Use Birdeye Unified Inbox to view and respond to messages from customers through Webchat, text messages and Facebook Messenger -- from a single place. * Add internal notes, then assign messages within a team to better collaborate and get the best answer for the customer, easier & faster. * Analyze reports, gain actionable insights to make significant improvements where it counts. * Receive instant alerts and stay connected to your customers. About Birdeye: Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools. Any questions? Please contact support@birdeye.com.
Apptics Merchant Services
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With Apptics Merchant Services, you can easily accept card payments without the need for any hardware card terminals. Simply download the app on your mobile device, reach your agent to set up your account and start accepting payments from your customers in no time. Our app is user- friendly and easy to navigate, so you can focus on growing your business instead of worrying about complicated payment systems. Upgrade to our app today and experience the convenience and flexibility of a truly mobile point of -sale system! Charges: Our charges are set by our resellers, so contact your agent to discuss pricing. Features: · Accept card payments · No additional equipment or card readers. All you need is your phone. · SMS & Email receipts. No more wasted paper. · Custom disclaimers on receipt. · Transactions history, automatic and manual batch settlement , void and refunds. · Cash and QR payments for customers who don't have a contactless card.
Screenshots
Verdict
The clearest difference is update cadence: Birdeye at weekly against Apptics Merchant Services's fortnightly. Birdeye also leads on device support (3 vs 1). On price, ads, in-app purchases and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Birdeye ships an update weekly, Apptics Merchant Services fortnightly. The most recent releases landed on November 6, 2026 and November 7, 2026 respectively.
| Parameter | Birdeye | Apptics Merchant Services |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (512 ratings) — better | — |
| Positive reviews | 52.0% of reviews | — |
| Number of ratings | 512 — better | — |
| Update frequency | Weekly — better | Fortnightly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.6 — better | 16.0 |
| Further details — not scored | ||
| Size | 148 MB | 97 MB |
| Age rating | 4+ | 4+ |
| Developer | Birdeye Inc. | Dejavoo Systems |
Bugs and requests
Birdeye
Reported bugs
3 issues- Mobile app crashes on login
- Syncing issues between mobile and web platforms
- Inaccurate review tracking and reporting
Requested features
4 requests- Improve mobile app functionality and stability
- Allow users to easily cancel subscriptions
- Offer more affordable pricing options
- Improve customer service and communication
Apptics Merchant Services
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Birdeye
No in-app purchases
Apptics Merchant Services
No in-app purchases
Questions
Is Birdeye free?
Is Apptics Merchant Services free?
Do Birdeye or Apptics Merchant Services have ads?
Which is updated more often, Birdeye or Apptics Merchant Services?
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