Universal Assistance vs Viaxlab

About us Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world. Starting March 2018, Universal Assistance is part of Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group. In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system.

Viaxlab is the best way to stay connected and have a modern experience during your next trip! And for travel agencies, it's the technology that will allow them to efficiently organize a trip and offer a modern and safe travel experience. UPDATED ITINERARY You will enjoy updated information about your trip at all times. SOCIAL You'll have access to a gallery of photos from your trip to immortalize your most important moments. MESSAGING You will always be in communication with your agency and guides through private messaging designed for travels. FAMILY The travelers' family can also be part of the trip with the exclusive family mode within the app. STORE A travel-optimized store will be available to broaden your experiences and possibilities. UNIQUE CODE Each traveler will have a unique QR code for identification and for access to activities and places during the trip. AGENCY MODE Agencies will access an exclusive mode for their team where they will have all the necessary information and tools to provide excellent service to their passengers. AND MUCH MORE! Welcome to Viaxlab! TO ACCESS: You will receive the necessary information to enter your trip from your agency or travel operator. Once the agency sends you your trip code, select your role on the initial screen and enter it to start your experience in Viaxlab.