myESP vs Field Engineer

myESP is the mobile application of ESP, which is used by Genesis’ network of trained and certified field engineers across North America. This mobile application, through its array of features, supports Genesis’ field engineers to deploy thousands of installations and repairs each day, including wiring and installation of customer premise equipment for commercial and residential voice, data, video, security, and automation solutions as well as point-of-sale (POS) equipment, digital signage, and commonly used network devices. By leveraging process automation, and intelligently connecting with ESP, this mobile application facilitates improvement in the field engineer experience, and enhancement of overall solution delivery. With this application, Genesis field engineers will be able to access their service requests on their mobile devices, integrate schedules into their calendar, and submit site deliverables, apart from requesting a call-back from Genesis’ Technical Access Center.

NOTE: Please note this application is for Engineers only. Field Engineer (FE) mobile app provides its Engineer community with easy access to work orders that they have accepted to deliver. 1. View and manage accepted work order. 2. Able to checkout at a work location and able to upload documents right from the app. 3. Report daily hours against a work order and submit for approval, plus request for additional hours if required. 4. Add expenses to a work order. 5. View profile information and account balance, able to withdraw funds to Engineer's preferred method of payment. 6. View account transactions. 7. Registration and profile setup 8. Push Notification and managing alerts