myESP vs Serviceo Pro

myESP is the mobile application of ESP, which is used by Endeavor’s network of trained and certified field engineers across North America. This mobile application, through its array of features, supports Endeavor's field engineers to deploy thousands of installations and repairs each day, including wiring and installation of customer premise equipment for commercial and residential voice, data, video, security, and automation solutions as well as point-of-sale (POS) equipment, digital signage, and commonly used network devices. By leveraging process automation, and intelligently connecting with ESP, this mobile application facilitates improvement in the field engineer experience, and enhancement of overall solution delivery. With this application, Genesis field engineers will be able to access their service requests on their mobile devices, integrate schedules into their calendar, and submit site deliverables, apart from requesting a call-back from Genesis’ Technical Access Center.

Serviceo Pro mobile app is an offering from Iron Systems to enable a technician performing a field service on a customer Job. This mobile app is part of the Serviceo ecosystem which is the first of its kind ERP, for seamlessly integrating logistics and IT Field Services into a single platform. When on-site services requires a replaceable component or Spare Parts Kit, miscommunications or poor scheduling result in days or weeks of delays leading to infuriated customers. Serviceo solves those issues by providing an access to information immediately thereby enabling the users. Key aspects of Serviceo Pro mobile app are: 1. The Serviceo App targets the global customers who wish to get field service for their installed products located at numerous locations across the globe. Their technicians can use this app and get connected to the field service data on the go. 2. Serviceo is an ever expanding marketplace that allows existing and new service providers to use the platform. Independent vendors across the globe can access business opportunities in their domain and then bid for those opportunities to do business with customers. 3. Serviceo Pro mobile app provides the customer service based Jobs to the technicians in the field who can then utilize this information to perform their work in an efficient manner. The following are the keys features in the app: 1. Activity Feed: This will list all the activities that are happening through out the application. 2. File Manager: This will list all the files that are uploaded by the current logged in user. 3. Job Manager: This will list all the jobs that are currently available for work. 4. Dashboard: It provides quick overview of open, invited and completed Jobs. 5. CheckIn/CheckOut: It allows users to mark daily CheckIn/CheckOut as per their defined Job Schedules.