myESP vs Dispatch1

myESP is the mobile application of ESP, which is used by Genesis’ network of trained and certified field engineers across North America. This mobile application, through its array of features, supports Genesis’ field engineers to deploy thousands of installations and repairs each day, including wiring and installation of customer premise equipment for commercial and residential voice, data, video, security, and automation solutions as well as point-of-sale (POS) equipment, digital signage, and commonly used network devices. By leveraging process automation, and intelligently connecting with ESP, this mobile application facilitates improvement in the field engineer experience, and enhancement of overall solution delivery. With this application, Genesis field engineers will be able to access their service requests on their mobile devices, integrate schedules into their calendar, and submit site deliverables, apart from requesting a call-back from Genesis’ Technical Access Center.

The Dispatch1 App is the core operating platform that allows Kinettix’s delivery team, clients, and vendors to be fully integrated. Working from one tool, the app enables our techs or their managers to view all available tickets, work instructions, contact information, checkout procedures and more. This app helps streamline communications and submitting invoices to Kinettix once work is completed. Features include: • See address, date and time, and other ticket details • Upload ticket deliverables • Complete ticket check-in and check-out procedures • Submit invoices • See ticket opportunities (Kinettix feels like these tickets are a good fit based on event proximity, required competencies, etc.) • Modify your profile with skills, competencies, certificate of insurance and more. • Create technician profiles