ESB vs Contel Connected

ESB is a service delivery platform uniquely designed for frontline services to reduce costs and deliver better IT. -Complete managed service via the Cloud -Designed from Local Government and public services -Created for frontline public services -Business deployment method and pre-requisites -Full configuration by the customer -Sustainable, flexible and future-proof FEATURES Software-as-a-Service -Utilises the latest in cloud computing technology -Robust and flexible -Hosted across multiple secure UK data centres for maximum resiliance -No hardware, no headaches Workflow -Fast, reliable and powerful workflow engine provides automation of business decisions -Easily create and quickly modify complex business processes -Develop a set of business rules to control every aspect of a business process from end-to-end Mobile Working -Support for the latest generation of mobile devices from industry-leading manufacturers such as Apple and HTC -3G technology eliminates the need to return to the office to synchronise data -Optional integration with GPS provides location awareness Self Service -A dedicated Self-Service portal allows customers to directly interact with business processes -Use corporate branding to fully integrate the look and feel of the portal with other web sites -Customers can register with the portal to track the progress of items they have submitted Correspondence -Easily develop a range of correspondence documents such as letters, forms and invoices in a variety of formats including Adobe PDF -Documents can be generated on-demand or automatically by the workflow engine -Reduce costs by switching paper-based systems to electronic correspondence Messaging -Automatically generate e-mail messages to inform staff of new work, keep customers informed, or to inform managers of critical events and thresholds -Initiate business processes in response to inbound e-mail messages, with auto-responders -Generate SMS text messages at any point during a business process -Utilise ServiceBuilder's in-built messaging system to quickly and efficiently communicate with groups of staff Electronic Document Management -Store documents electronically within a folder structure or link them directly to a business process -Full-text searching of all documents, including Microsoft Word and Adobe PDF -Direct integration with a range of scanning devices -Optical character recognition (OCR) technology extracts text from scanned documents allowing them to be searched Address Management -Reduce address input time for your staff -Eliminate database spelling mistakes and formatting errors -Improve or remove poor quality address data and validate your customers’ identity -Integration with the National Land and Property Gazetteer (NLPG) and Royal Mail PAF® Mapping/GIS -Support for a range of mapping providers including Bing Maps and solutions from GGP Systems. -Ability to integrate spatial data into workflow decisions Business Intelligence -Custom dashboards provide key information at-a-glance using gauges and graphs -Detailed reports can easily be written and made available to groups of users -Integration with a range of industry-leading report-writing tools such as Crystal Reports Authentication and Security -Full integration with Active Directory for authentication and authorisation -Flexible role-based architecture providing granular access control -Comprehensive auditing facilities -Optional two-factor authentication for enhanced security

Contel Connected is a state-of-the-art, web-based fleet tracking platform designed to optimise fleet performance and increase productivity and efficiency. Simple to set up, this sophisticated hardware-agnostic system is compatible with a vast array of devices, allowing the freedom for customers to pair it with existing or upgraded hardware. With features for monitoring and managing a range of fleet elements, including driver habits, fuel consumption and asset location, Contel Connected has the capacity to accommodate even the most complex of projects, and is well suited to both start-ups and well-established enterprises. As an innovative online platform, the software is customisable to the specific needs of any fleet, allowing users to focus on the KPIs that are most important for their operations in order to optimise and streamline fleet performance.