Vadacom Buddy vs BoldDesk

Vadacom Buddy™ Mobile – See who’s free to take a call, anywhere. When you are away from your desk, with Vadacom Buddy™ your smartphone becomes your extension. You can make calls via your corporate phone system and take advantage of in-office calling rates. Reduce mobile call costs, remotely manage your callflows, status and voicemail, transfer, hold and forward calls and even conference-call on the go. Buddy Mobile sets you free. With the easy Buddy interface, you can set you own availability to take calls, see who’s free for a call transfer, integrate your mobile with your desk phone and calendar, record calls, and much more. With Vadacom, you can give your office administration team or receptionist the power to manage your phone system themselves. You don’t need to wait for IT help or to battle complex settings. Behind the scenes, we’ll automatically keep your system updated and running smoothly. To enjoy the full features of Vadacom Buddy™ Mobile you need a Vadacom phone system with sufficient mobile extensions licenses and a current service agreement in place and paid.

BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience. The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version. Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products. Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents. This intuitive ticketing system features an improved user experience to provide seamless customer service. We are constantly striving to enhance your experience with the BoldDesk mobile app.