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BoldDesk

BoldDesk

by Syncfusion Inc.

5 ratings
2 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • August 12, 2023
  • July 5, 2026

Developer

Syncfusion Inc.
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About

This cloud-based help desk software helps manage customer support activities. Organize requests, collaborate with customers and teammates, and automate tasks to enhance the customer experience. The mobile app offers a versatile ticketing system with features like email-to-ticket conversion and SLA management.

✓Organize support requests
✓Collaborate with customers and teammates
✓Automate repetitive tasks
✓Convert emails to tickets
✓Automate ticket assignments
✓Customize support forms
✓Set custom SLAs
✓Publish self-help articles
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What's New in BoldDesk

1.0.45

July 5, 2026

AI Summary in Ticket and Chat: Added AI-powered summaries for Tickets, Ticket Responses, and Chat Conversations, helping agents quickly understand customer interactions, intent, and sentiment. Added new marketplace integrations: Asana, HubSpot, and Stripe. Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable

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User reviews

Most RecentHighest RatedLowest Rated

Bug in new update?

Hey since the newest patch I’m getting spammed watcher added notifications to tickets I’m assigning to myself to begin with. They don’t stop either it’ll just keep saying you’ve been added as a watcher on the same ticket pushing endless notifications every minute. Turned off watcher notifications for now in notification settings.
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Nicholas HiltonNicholas Hilton

Response from developer

Thanks for letting us know about this. We apologize for the repeated “Watcher added” notifications — that was a bug introduced in the last update. We’ve fixed the issue and released a new update. Please update the app and turn watcher notifications back on. If you notice anything else not working as expected, feel free to reach out — we’re here to help.

Broken updates

Latest update has just broken it. App no longer loads anything.
scott-ish591scott-ish591

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FAQ

What is BoldDesk?

BoldDesk is a cloud-based help desk software designed to manage customer support activities. It allows users to organize support requests, collaborate with customers and teammates, and automate repetitive tasks to improve the overall customer experience.

What devices does BoldDesk support?

BoldDesk is available on iPhone, iPad, and iPod devices, offering a versatile and effective ticketing system across Apple's mobile ecosystem.

How often is BoldDesk updated?

The latest version of BoldDesk is 1.0.40, last updated on March 15, 2026. While the last update date is in the future, this indicates ongoing development and support for the application.

What is the age rating for BoldDesk?

BoldDesk has an age rating of 4+, making it suitable for a wide range of users, including younger individuals who may be involved in or learning about customer service operations.

How does BoldDesk handle ticket management?

BoldDesk functions as a ticketing system, allowing users to manage all support requests, convert emails into tickets, and automate ticket assignments. Tickets can be broken down into subtasks and assigned to different agents for efficient resolution.

Can BoldDesk automate tasks?

Yes, BoldDesk is designed to automate repetitive tasks within customer support workflows. This includes features like automated ticket assignments and the conversion of emails into support tickets.

What are the key features of the BoldDesk mobile app?

The BoldDesk mobile app offers features such as organizing support requests, converting emails to tickets, automating ticket assignments, customizing support forms, setting SLAs, and publishing self-help articles.

Does BoldDesk have ads?

No, BoldDesk does not contain advertisements. The application is free to use and does not display any ads to its users.