Genuity Help Desk vs BoldDesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Genuity Help Desk
Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.
- Mobile help desk management
- Aggregate questions from multiple channels
- Respond to inquiries easily
- Enhance user support experience
- On-the-go accessibility
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Take the power of your help desk with you. With the Genuity Help Desk App, you can provide outstanding support wherever you are and make your users delighted. Aggregate questions from multiple channels and respond to them easily from your phone.
BoldDesk
This cloud-based help desk software helps manage customer support activities. Organize requests, collaborate with customers and teammates, and automate tasks to enhance the customer experience. The mobile app offers a versatile ticketing system with features like email-to-ticket conversion and SLA management.
- Organize support requests
- Collaborate with customers and teammates
- Automate repetitive tasks
- Convert emails to tickets
- Automate ticket assignments
- Customize support forms
- Set custom SLAs
- Publish self-help articles
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BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience. The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version. Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products. Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents. This intuitive ticketing system features an improved user experience to provide seamless customer service. We are constantly striving to enhance your experience with the BoldDesk mobile app.
Screenshots
Verdict
The clearest difference is rating: BoldDesk at 4.5 against Genuity Help Desk's 3.6. Genuity Help Desk's advantage is review sentiment (50% vs 25%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BoldDesk holds the better App Store score, 4.5 against 3.6. Both are backed by a comparable volume of ratings — 8 and 6 respectively. Written reviews complicate that: 50% of Genuity Help Desk's written reviews are positive against 25% of BoldDesk's, so the app with the better star average is not the one people write more warmly about.
Genuity Help Desk ships an update every 6 weeks, BoldDesk every 3 weeks. The most recent releases landed on September 8, 2026 and September 17, 2026 respectively.
| Parameter | Genuity Help Desk | BoldDesk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (8 ratings) | 4.5 (6 ratings) — better |
| Positive reviews | 50.0% of reviews — better | 25.0% of reviews |
| Number of ratings | 8 — better | 6 |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.1 | 14.0 — better |
| Further details — not scored | ||
| Size | 41 MB | 125 MB |
| Age rating | 4+ | 4+ |
| Developer | NuLodgic, LLC | Syncfusion Inc. |
Customer experience
Genuity Help Desk
BoldDesk
In-app purchases
Genuity Help Desk
No in-app purchases
BoldDesk
No in-app purchases
Questions
Is Genuity Help Desk free?
Is BoldDesk free?
Which has better reviews, Genuity Help Desk or BoldDesk?
Do Genuity Help Desk or BoldDesk have ads?
Which is updated more often, Genuity Help Desk or BoldDesk?
Other comparisons
