SuperOps vs Genuity Help Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SuperOps
Manage IT operations remotely with this app. Create and update tickets, manage projects, and initiate remote sessions for troubleshooting. Log time accurately and view client and user details on the go.
- Ticket management
- Project and task management
- Remote session initiation
- Script execution for remediation
- Time logging
- Asset, client, and user details
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The SuperOps mobile app has everything you need to manage IT operations on the go. Stay in control of your clients' and users' devices from anywhere — whether you're commuting, working onsite, or simply AFK. Here's what MSPs and IT teams can do with the SuperOps mobile app: Create, view, update, reply to, and close tickets Manage and create projects, tasks, and milestones Initiate remote sessions to troubleshoot issues, run scripts for remediation, and resolve alerts Log time accurately on the fly when working onsite View granular asset, client, and user details [:mav: 1.5.2]
Genuity Help Desk
Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.
- Mobile help desk management
- Aggregate questions from multiple channels
- Respond to inquiries easily
- Enhance user support experience
- On-the-go accessibility
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Take the power of your help desk with you. With the Genuity Help Desk App, you can provide outstanding support wherever you are and make your users delighted. Aggregate questions from multiple channels and respond to them easily from your phone.
Screenshots
Verdict
The clearest difference is rating: SuperOps at 4.3 against Genuity Help Desk's 3.6. SuperOps also leads on update cadence (every 2 weeks vs every 6 weeks) and review sentiment (67% vs 50%). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SuperOps holds the better App Store score, 4.3 against 3.6. Both are backed by a comparable volume of ratings — 15 and 8 respectively. Written reviews point the same way: 67% of SuperOps's written reviews are positive against 50% of Genuity Help Desk's.
SuperOps ships an update every 2 weeks, Genuity Help Desk every 6 weeks. The most recent releases landed on September 9, 2026 and September 8, 2026 respectively.
| Parameter | SuperOps | Genuity Help Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (15 ratings) — better | 3.6 (8 ratings) |
| Positive reviews | 66.7% of reviews — better | 50.0% of reviews |
| Number of ratings | 15 — better | 8 |
| Update frequency | Every 2 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 72 MB | 41 MB |
| Age rating | 4+ | 4+ |
| Developer | Superops Inc. | NuLodgic, LLC |
Customer experience
SuperOps
Genuity Help Desk
In-app purchases
SuperOps
No in-app purchases
Genuity Help Desk
No in-app purchases
