Spiceworks Help Desk vs Genuity Help Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Spiceworks Help Desk
Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.
- Manage help desk tickets
- Respond to tickets
- Create new tickets
- Assign tickets
- Ticket notifications
- Manage users
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Manage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!
Genuity Help Desk
Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.
- Mobile help desk management
- Aggregate questions from multiple channels
- Respond to inquiries easily
- Enhance user support experience
- On-the-go accessibility
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Take the power of your help desk with you. With the Genuity Help Desk App, you can provide outstanding support wherever you are and make your users delighted. Aggregate questions from multiple channels and respond to them easily from your phone.
Screenshots
Verdict
The clearest difference is review sentiment: Genuity Help Desk at 50% against Spiceworks Help Desk's 7%. Genuity Help Desk also leads on rating (3.6 vs 1.8). Spiceworks Help Desk's advantage is ratings volume (60 vs 8). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Genuity Help Desk holds the better App Store score, 3.6 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 60 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 7% of Spiceworks Help Desk's written reviews are positive against 50% of Genuity Help Desk's.
Spiceworks Help Desk ships an update monthly, Genuity Help Desk every 6 weeks. The most recent releases landed on August 19, 2026 and September 8, 2026 respectively.
| Parameter | Spiceworks Help Desk | Genuity Help Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (60 ratings) | 3.6 (8 ratings) — better |
| Positive reviews | 6.6% of reviews | 50.0% of reviews — better |
| Number of ratings | 60 — better | 8 |
| Update frequency | Monthly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 15.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 6 MB | 41 MB |
| Age rating | 17+ | 4+ |
| Developer | Spiceworks, Inc. | NuLodgic, LLC |
Customer experience
Spiceworks Help Desk
Genuity Help Desk
Bugs and requests
Spiceworks Help Desk
Reported bugs
27 issues- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply
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- 404 error when clicking notifications
- Errors when closing tickets
- Unable to send messages to update tickets
- App freezes on login
- Tickets are missing on the mobile app
- App doesn't work on iPad
- Tapping notification leads to an error
- Cannot send a response to tickets
- Push notifications are useless hyperlinks
- App doesn't work on iPad
- Cannot login using Google credentials
- Basic functionality is bugged/missing
- App is phone format only, no iPad version
- Ads are too close to send button
- Reply function doesn't work
- Creating a ticket for another user doesn't always work
- Responding to tickets is broken
- Back button opens advertisement
- App doesn't load, spins endlessly
- Due date not saved
- Cannot accept tickets
- App is not syncing
Requested features
12 requests- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support
Show 7 moreShow fewer
- Add API for automation
- Custom mail server settings
- Improve UI/UX
- Fix notification repetition
- Allow ticket deletion/merging
- Improve search functionality
- Add loading/splash screen
Genuity Help Desk
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Spiceworks Help Desk
No in-app purchases
Genuity Help Desk
No in-app purchases
Questions
Is Spiceworks Help Desk free?
Is Genuity Help Desk free?
Which has better reviews, Spiceworks Help Desk or Genuity Help Desk?
Do Spiceworks Help Desk or Genuity Help Desk have ads?
Which is updated more often, Spiceworks Help Desk or Genuity Help Desk?
Other comparisons
