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Genuity Help Desk

Genuity Help Desk

Business/Productivity

8 ratings
2 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • February 12, 2023
  • May 18, 2026

Developer

NuLodgic, LLC
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Genuity Help Desk screenshot #1 for iPhone
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About

Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.

✓Mobile help desk management
✓Aggregate questions from multiple channels
✓Respond to inquiries easily
✓Enhance user support experience
✓On-the-go accessibility
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What's New in Genuity Help Desk

1.5.4

May 18, 2026

New features, bug fixes and enhancements to the appearance.

User reviews

Most RecentHighest RatedLowest Rated

Crashes instantly

Using a new iPhone 15, successfully logged in with Google, but now flashes to a white screen with no responsiveness immediately upon launch, even after multiple redownloads. Will update review if this can be resolved. Totally unusable as is.
Jooosh-joshJooosh-josh

Finally!

Was waiting for a mobile app for a while.

This is really capable ITSM suite which is very cost effective! If you have small organization, this is must have for your IT team!
Abyd153Abyd153

FAQ

What is Genuity Help Desk?

Genuity Help Desk is a mobile application designed to provide help desk functionality on the go. It allows users to manage and respond to customer inquiries from various channels directly from their phone.

Is Genuity Help Desk free to use?

Yes, Genuity Help Desk is available for free. The app is listed as free with no mention of in-app purchases or subscription costs.

What devices does Genuity Help Desk support?

Genuity Help Desk is currently supported on iPhone and iPod devices. It is not specified if Android or other platforms are available.

How often is Genuity Help Desk updated?

The latest version of Genuity Help Desk is 1.5.1, last updated on November 13, 2025. This indicates a relatively recent update, suggesting ongoing development.

What is the age rating for Genuity Help Desk?

Genuity Help Desk has an age rating of 4+. This means it is suitable for users of all ages, with no mature content restrictions.

Does Genuity Help Desk have ads?

No, Genuity Help Desk does not contain advertisements. The app's data indicates it is free and does not have ads.

What is the user feedback on Genuity Help Desk?

Genuity Help Desk has an average rating of 3.6 stars based on 8 ratings. This suggests a mixed but generally positive reception from its current user base.

Can I integrate Genuity Help Desk with other business tools?

The description mentions aggregating questions from multiple channels, implying some level of integration. However, specific details on which channels or tools are supported are not provided.