No dark mode
Please make a dark mode.
Response from developer
We are actively working on a dark mode option and it should be available in the coming weeks.
Missing features
You can’t add people to a private note and it’s hard to add tags quickly
App is constantly logging out making it almost worthless
For some reason this app does not maintain a login. You will miss notifications because your sign in timed out. This is an incredibly dumb feature and defeats the entire purpose I got this app and platform.
Pretty poor tbh
Bit disappointed, having spent a lot of time and resources swapping over from Freshdesk really disappointed. There’s a few pros like integrating with Jira but other than that not much else. The notifications that come through on the app have no context just the ticket number so can’t see if it’s relevant and then when you do look must of the time you can’t view the content. For the cost needs sorting
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Almost completely unusable for support tickets
We only use this app to give us notifications so we can open the 1.0 app.
Links in canned actions are reformatted so they are break / can’t be opened.
In-line pictures in canned actions are replaced with ![][1]
You can’t highlight text to be able to translate it like the old app
You can’t look back at the ticket you are responding to like the old app.
Will update review when this is fixed
Links in canned actions are reformatted so they are break / can’t be opened.
In-line pictures in canned actions are replaced with ![][1]
You can’t highlight text to be able to translate it like the old app
You can’t look back at the ticket you are responding to like the old app.
Will update review when this is fixed
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