HappyFox Helpdesk

HappyFox Helpdesk

by HappyFox Inc

46 ratings
31 reviews
Free

Details

  • Released
  • Updated
  • March 11, 2013
  • October 20, 2021
HappyFox Helpdesk screenshot #1 for iPhone
HappyFox Helpdesk screenshot #2 for iPhone
HappyFox Helpdesk screenshot #3 for iPhone
HappyFox Helpdesk screenshot #4 for iPhone
HappyFox Helpdesk screenshot #5 for iPhone
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About

Manage customer support tickets on the go with this cloud-based help desk solution. Access, filter, and respond to inquiries directly from your mobile device, enhancing team collaboration and customer service efficiency.

Access support tickets on mobile
Filter tickets by category and status
View ticket details and history
Respond to customers
Add private notes for collaboration
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What's New in HappyFox Helpdesk

2.9.5

October 20, 2021

Announcing the new HappyFox Help Desk 2.0 Mobile App – a fresh new take on the mobile help desk you love! With HappyFox Help Desk 2.0 you can: - Access your tickets on mobiles and tablets - Quick access to your important ticket queues - Respond to customers quickly by adding Replies - Add Private Notes to collaborate with other agents - Get instant push notifications on ticket updates - Track your weekly performance Learn more at https://happyfox.com/mobile-help-desk/ For feature requests and support issues, contact support@happyfox.com

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User reviews

The worst customer service

Owelcam started in 2018 they never used this application as customer service why now I don’t know after the incident I had with the distortion on my phone with one other my video recording @news6wkmg needs to look into this since no one is, I’ve seen the reviews it’s so sad is one of the worst days a lot about a customer I keep trying because I know they can have better employees we just have to point the bad ones.

If we all get together we can fix these so call technical support they’re the ones creating the problem I already know there games God showed me why there selective in devices those who they get well with have the best those that doesn’t they don’t care well I do and I will keep praying that every application works as it should be enough of your data breach game you all developers have behind desk.
God bless please keep the reviews so the headquarters and Corporate companies know what’s going on and thank you .
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Great App but needs to remain login

Logs me out if I don’t go in after 24 hours. Can’t add time easily to a ticket. But overall good to keep up with tickets when I can’t get to my laptop.

Better than our last system

App works great, but I wish it didn’t automatically log you out requiring you to input your credentials again

One missing field

I wish it had the task field, otherwise, I think the app is great. It occasionally freezes on my iPhone. Works great on iPad.

Faulty

Numerous issues that never seem to get fixed.

Doesn’t fetch tickets
Logs you out all time
Crashes when trying to add update to ticket.

These issues have been around for a while now

Developer apps

FAQ

What does the HappyFox app do?

The HappyFox app provides mobile access to your existing HappyFox cloud-based customer support software. It allows you to manage your help desk tickets directly from your iPhone, enabling you to stay connected and responsive to customer inquiries while on the go.

What are the key features of the HappyFox app?

Key features include accessing all your support tickets on mobile, quick access to pending tickets, filtering tickets by category and status, viewing complete ticket details and history, responding to customers with ticket updates, and adding private notes for internal team collaboration.

Is the HappyFox app free to use?

The provided information indicates that the app itself is free to download and use. However, it requires an existing HappyFox account, which is a cloud-based customer support software that may have its own subscription or pricing model.

What devices is the HappyFox app compatible with?

The HappyFox app is specifically mentioned as an iPhone app, suggesting it is compatible with Apple's iOS operating system and iPhone devices. Users should check the App Store for specific iOS version requirements.

How can this app help my business?

This app enhances customer support by providing mobility to your help desk. It allows your support agents to quickly access and respond to tickets, filter inquiries efficiently, and collaborate on customer issues from anywhere, leading to improved response times and customer satisfaction.