Used to work great now it’s a pta
Every time I open the app and click a ticket it won’t open. Have to close app and try again. Been that way since the new interface update.
New app looks good but still misses some key functionality
Most of the key features needed to operate the helpdesk as a technician or admin are available. However, the app crashes when I attempt to add an image. Would be great to create tickets for my maintenance tech on the fly from my phone without relying on emailing them - why bother with an app?
Search function gone after Upgrade
Not sure why the search function was removed. I was so excited that we finally had a ticketing system that was mobile, seeing how most of us are mobile. Seems more like a downgrade.
Recent update is terrible
Used to work okay with our on-prem site. It actually used to work - somewhat well. Now it’s just a safari browser that fails authentication 9/10 times and asks for authentication every time you do ANYTHING. So annoying. Used to be able to use this app and now it’s unusable.
Needs Notifications
It would be a great app for dealing with tickets if it had notifications.
