Jitbit Helpdesk vs Admin By Request
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Jitbit Helpdesk
Manage customer support tickets on the go with this mobile help desk application. Stay updated with real-time notifications, respond to inquiries quickly, and collaborate with your team. Features include ticket filtering, custom fields, and AI-powered reply assistance.
- Full ticket management
- Real-time updates and notifications
- Security features like PIN/Face ID lock
- Productivity tools including canned responses and AI assistance
- Native iOS experience with dark/light themes
- Knowledge base integration
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Access your Jitbit Helpdesk from anywhere with the official iOS app. Stay on top of customer support tickets, respond quickly, and keep your team in sync. KEY FEATURES Full Ticket Management • View, filter, and search tickets by status, category, assignee, and date • Create new tickets with custom fields • Change status, priority, assignee, and due dates • Post replies visible to everyone or techs only Real-Time Updates • Instant push notifications for new tickets and replies • Live ticket updates without refreshing • Never miss an urgent customer request Security First • Optional PIN or Face ID/Touch ID app lock • Secure HTTPS connections required • Your data stays protected Productivity Tools • Canned responses and comment templates • Knowledge base article integration • AI-powered reply assistance • Attach images and files to tickets Native iOS Experience • Clean, native iOS design • Dark and light themes • iPad support with split-view layout • Fast and smooth performance Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account. Keywords (100 chars, comma-separated): helpdesk,tickets,support,customer service,ticketing,IT,help desk,service desk,ITSM,tech support
Admin By Request
This app provides systems administrators with a solution for managing local administrative rights on Windows, macOS, and Linux systems. It allows users to view data and approve administrative access requests remotely.
- Local admin lock-down solution
- Supports Windows, macOS, and Linux
- View system data
- Approve admin access
- Remote management
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Admin By Request is a local admin lock-down solution to Windows, macOS and Linux for systems administrators. The Admin By Request app helps you view data and approve admin access
Screenshots
Verdict
The clearest difference is rating: Jitbit Helpdesk at 4.6 against Admin By Request's 3.8. Jitbit Helpdesk also leads on ratings volume (70 vs 9). Admin By Request's advantage is monetization model (free vs freemium) and review sentiment (40% vs 19%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Jitbit Helpdesk holds the better App Store score, 4.6 against 3.8. That said, the two scores are not equally well evidenced: Jitbit Helpdesk has 70 ratings behind it against 9, so its average is the more settled of the two. Written reviews complicate that: 19% of Jitbit Helpdesk's written reviews are positive against 40% of Admin By Request's, so the app with the better star average is not the one people write more warmly about.
Jitbit Helpdesk ships an update every 3 weeks, Admin By Request every 6 weeks. The most recent releases landed on September 28, 2026 and September 19, 2026 respectively.
| Parameter | Jitbit Helpdesk | Admin By Request |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (70 ratings) — better | 3.8 (9 ratings) |
| Positive reviews | 19.4% of reviews | 40.0% of reviews — better |
| Number of ratings | 70 — better | 9 |
| Update frequency | Every 3 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.4 | 14.0 — better |
| Further details — not scored | ||
| Size | 55 MB | 12 MB |
| Age rating | 4+ | 4+ |
| Developer | Jitbit LP | Admin By Request ApS |
Customer experience
Jitbit Helpdesk
Admin By Request
In-app purchases
Jitbit Helpdesk
No in-app purchases
Admin By Request
No in-app purchases
Questions
Is Jitbit Helpdesk free?
Is Admin By Request free?
Which has better reviews, Jitbit Helpdesk or Admin By Request?
Do Jitbit Helpdesk or Admin By Request have ads?
Which is updated more often, Jitbit Helpdesk or Admin By Request?
Other comparisons
