N vs Jitbit Helpdesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
N
Manage your N-central server remotely from your iPhone or iPad. Acknowledge issues, add notes, view device details, and monitor automation tasks, scripts, and software pushes. Perform remote actions on managed mobile devices.
- Acknowledge issues
- Add notes to devices
- View device and service details
- Monitor automation tasks
- Run scripts
- Manage mobile devices remotely
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The N-central Mobile app allows you to access your N-central server (versions 11 and above *) from your iPhone and iPad. N-central Mobile lets you acknowledge issues, add notes to devices, view the details of devices and services, and see the status of automation tasks, scripts and software pushes that N-central is running on your behalf. The following automation policies can be run on devices: - AV Defender Quick - AV Defender Full Scan - Update Asset Information - Create Restore Point - Delete Temporary Files - Empty Recycle Bin - Disk Cleanup - Enable DHCP - Renew DHCP - Flush DNS - Log Off User - Start Services Set to Auto - Restart System - Shutdown System The following backup operations can be run on devices: - Full backup - Incremental backup - Verify backup Support for running scripts on devices is also provided. N-central Mobile also enables you to view the location and perform remote actions on managed mobile devices: - Send messages - Update asset information - Mark as lost - Lock - Reset passwords - Erase * Compatibility is not assured with unsupported or deprecated versions of N-central.
Jitbit Helpdesk
Manage customer support tickets on the go with this mobile help desk application. Stay updated with real-time notifications, respond to inquiries quickly, and collaborate with your team. Features include ticket filtering, custom fields, and AI-powered reply assistance.
- Full ticket management
- Real-time updates and notifications
- Security features like PIN/Face ID lock
- Productivity tools including canned responses and AI assistance
- Native iOS experience with dark/light themes
- Knowledge base integration
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Access your Jitbit Helpdesk from anywhere with the official iOS app. Stay on top of customer support tickets, respond quickly, and keep your team in sync. KEY FEATURES Full Ticket Management • View, filter, and search tickets by status, category, assignee, and date • Create new tickets with custom fields • Change status, priority, assignee, and due dates • Post replies visible to everyone or techs only Real-Time Updates • Instant push notifications for new tickets and replies • Live ticket updates without refreshing • Never miss an urgent customer request Security First • Optional PIN or Face ID/Touch ID app lock • Secure HTTPS connections required • Your data stays protected Productivity Tools • Canned responses and comment templates • Knowledge base article integration • AI-powered reply assistance • Attach images and files to tickets Native iOS Experience • Clean, native iOS design • Dark and light themes • iPad support with split-view layout • Fast and smooth performance Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account. Keywords (100 chars, comma-separated): helpdesk,tickets,support,customer service,ticketing,IT,help desk,service desk,ITSM,tech support
Screenshots
Verdict
The clearest difference is rating: Jitbit Helpdesk at 4.6 against N's 1.2. Jitbit Helpdesk also leads on update cadence (every 3 weeks vs every 6 weeks). N's advantage is monetization model (free vs freemium) and iOS requirement (13.0 vs 16.4). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Jitbit Helpdesk holds the better App Store score, 4.6 against 1.2. Both are backed by a comparable volume of ratings — 33 and 70 respectively. Written reviews complicate that: 21% of N's written reviews are positive against 19% of Jitbit Helpdesk's, so the app with the better star average is not the one people write more warmly about.
N ships an update every 6 weeks, Jitbit Helpdesk every 3 weeks. The most recent releases landed on October 14, 2026 and October 15, 2026 respectively.
| Parameter | N | Jitbit Helpdesk |
|---|---|---|
| Price | Free | Free |
| Rating | 1.2 (33 ratings) | 4.6 (70 ratings) — better |
| Positive reviews | 21.1% of reviews — better | 19.4% of reviews |
| Number of ratings | 33 | 70 — better |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 16.4 |
| Further details — not scored | ||
| Size | 38 MB | 55 MB |
| Age rating | 4+ | 4+ |
| Developer | N-able Technologies Inc. | Jitbit LP |
Customer experience
N
Jitbit Helpdesk
Bugs and requests
N
Reported bugs
43 issues- MFA token field covered by login button
- No SSO login
- Issues staying connected during a session
- 2FA not working
- Invalid Token message
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- Login times out before MFA can complete
- Constantly logged out
- @ symbol not working for server passwords
- Resolution mismatch on iPhone 14 Pro Max (remote control)
- Mouse cursor offset in remote control
- Crashes when trying to use remote feature
- Getting stuck in 'limbo' on screens
- Remote cursor rarely shows up
- Remote session crashes
- Cannot send Ctrl+Alt+Delete in remote session
- Crashes immediately when tapping options gear in a session
- App doesn't load tenants
- Crashes on startup
- Unable to open app after iOS 13.3 update
- Customer list won't load
- Constant 'unable to load' messages
- Previous updates removed ability to acknowledge alerts
- Cannot switch between clients/sites
- UI is broken with iOS 13
- Top menu layers load in wrong order
- Top bar missing to navigate within the app
- Green bar at the top overlaps menu icon
- App no longer works after server update
- MSP connect doesn't work / Failed to Parse XML
- App crashes when selecting devices
- App crashes on opening
- App has stood still with product changes
- Rotation no longer works on iPad
- Last scan time displays in GMT
- App crashes trying to log on iOS 9.3
- Version issue (always shows old version)
- App crashes when trying to zoom screen in remote control
- Cursor position in trackpad mode not resolved
- App crashes on iPad Pro
- Cannot be used in landscape mode on iPad Pro
- App crashes on iOS10 devices
- App crashes on iOS 13 devices
- App crashes on opening
Requested features
15 requests- Add remote session functionality
- Add NetPath feature
- Add landscape view for iPad
- Add push notifications
- Add ability to run scripts with additional commands
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- Add ability to unlock AD users to reset passwords
- Add MFA support
- Add ability to restart, stop, start services on devices
- Add remote control/access devices from iPhone
- Add ability to restart devices from iPhone
- Add ability to filter alerts by type
- Add SSO support
- Improve filtering capabilities
- Add native iPad support
- Add remediation tasks, remote desktop, push alerts, tweak monitors
Jitbit Helpdesk
Not enough reviews yet to summarise bugs or requests.
In-app purchases
N
No in-app purchases
Jitbit Helpdesk
No in-app purchases
