Used to work great now it’s a pta
Every time I open the app and click a ticket it won’t open. Have to close app and try again. Been that way since the new interface update.
Response from developer
Submit us a ticket with more details please
New app looks good but still misses some key functionality
Most of the key features needed to operate the helpdesk as a technician or admin are available. However, the app crashes when I attempt to add an image. Would be great to create tickets for my maintenance tech on the fly from my phone without relying on emailing them - why bother with an app?
Search function gone after Upgrade
Not sure why the search function was removed. I was so excited that we finally had a ticketing system that was mobile, seeing how most of us are mobile. Seems more like a downgrade.
Response from developer
We’ll bring it back soon
Recent update is terrible
Used to work okay with our on-prem site. It actually used to work - somewhat well. Now it’s just a safari browser that fails authentication 9/10 times and asks for authentication every time you do ANYTHING. So annoying. Used to be able to use this app and now it’s unusable.
Response from developer
Try version 10.2. Pretty sure we fixed this. If that doesn’t help contact our support - we’ll probably need to adjust your on-premise config.
Needs Notifications
It would be a great app for dealing with tickets if it had notifications.
Not working at the moment
Getting an error every time I try to start it up. I have uninstalled reinstalled updated done all that.
Good product
Notifications broke….
All other features are good and working great.
All other features are good and working great.
Slowly improving
Due dates don’t work right. Changes the time to something different. Can’t create ticket on behalf of someone. Missing other important features that are available on the web.
Would never use
Would not use again. Zero stars.
Not an app
On iPhone. This isn’t even really an app it’s just a web page I had to download. There are no notifications, which for a help desk app, defeats the purpose. The page needs to be refreshed every time to see if there is a new ticket and if you close the app you need to sign back in every time which is a huge pain if you have 2factor enabled. The web interface is awesome but this app can’t be relied on.
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Response from developer
This sounds like a bug. Can you submit us a support ticket? We will figure it out
Basic but Functional - Almost 5 stars
The app doesn’t have a lot of bells and whistles but it seems effective at what it’s supposed to do. Being basic isn’t necessarily a bad thing, this app appears to let you do the job and gets out of the way. No complaints here from the little big I’ve used it.
The only thing that I’ve noticed is that you don’t appear to be able to tag a ticket from the app. On the ticket detail screen I think you are supposed to be able to (I can set the other values) but it’s at the bottom of the screen and it doesn’t appear to detect my tap when I try to tap into the tag field.
Otherwise, it looks like it works fine.
The only thing that I’ve noticed is that you don’t appear to be able to tag a ticket from the app. On the ticket detail screen I think you are supposed to be able to (I can set the other values) but it’s at the bottom of the screen and it doesn’t appear to detect my tap when I try to tap into the tag field.
Otherwise, it looks like it works fine.
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No asset tracking
Would be a great app if they’d include it in a future update
Update: Push notifications don’t work
Edit: for push notifications to work you have to enable “Enable new ticket notifications for tech/admin” under user/tech settings. It’s per user setting. Only works for SaaS version. Also you can’t enable just push and no emails. Changed my rating to 4 stars. It does everything what I need. Push notifications work only if a ticket is created via webapp. If a ticket is created via email, notifications don’t work. Ticket with a Jitbit support about this issue has been already opened (a year ago?). Will update a review once this is fixed.
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Terrible app
Lacks almost all useful functionality. Very disappointed as a paid subscription customer. Hope they fix this soon.
Works
Can read and submit tickets. Can change user accounts if you wish. No access to the knowledge base or administration pages though from the app. Personally I’ll use the web version on my phone instead but it is okay.
Barely Functions
Simply put, this app is terrible. The functionality offered through the app vs. the website is extremely limited. I’m rarely able to successfully navigate a ticket via the mobile app. This place s one of those cases where having no mobile app would be better than the current offering.
Wants my Google password
The app wants me to put my Google password into the app. The app should ask me to trust it with that.
The underlying problem is the app is just a really bad web browser hosting the jitbit website. It downer even support notifications. Better to pull the app and let users know to save a bookmark.
The underlying problem is the app is just a really bad web browser hosting the jitbit website. It downer even support notifications. Better to pull the app and let users know to save a bookmark.
Response from developer
The app asked you for your Google password because you pressed "Login with Google" while signing in. iOS does not provide a built-in way to request permissions to do that. Other than that what you are describing seems like a bug. Please contact our support.
Can’t log out once logged in
Once logged in an account, unable to log out and back into a different account
Log into one account
> select username (drop down menu at top of page)
> select ‘log out’
>
Login one displays
> select ‘SAML/SSO’ (the only option)
> logged back into previous account without option to change to a different account/username
Log into one account
> select username (drop down menu at top of page)
> select ‘log out’
>
Login one displays
> select ‘SAML/SSO’ (the only option)
> logged back into previous account without option to change to a different account/username
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Notifications!
Please add notifications to the app!
App is poor
You may as well just use the web version getting the app is a waist of time and won’t load 90% of the time. Even if it does it’s hit and miss on having to close out and relaunch in order to respond to a trouble ticket.
