The worst customer service
Owelcam started in 2018 they never used this application as customer service why now I don’t know after the incident I had with the distortion on my phone with one other my video recording @news6wkmg needs to look into this since no one is, I’ve seen the reviews it’s so sad is one of the worst days a lot about a customer I keep trying because I know they can have better employees we just have to point the bad ones.
If we all get together we can fix these so call technical support they’re the ones creating the problem I already know there games God showed me why there selective in devices those who they get well with have the best those that doesn’t they don’t care well I do and I will keep praying that every application works as it should be enough of your data breach game you all developers have behind desk.
God bless please keep the reviews so the headquarters and Corporate companies know what’s going on and thank you .
If we all get together we can fix these so call technical support they’re the ones creating the problem I already know there games God showed me why there selective in devices those who they get well with have the best those that doesn’t they don’t care well I do and I will keep praying that every application works as it should be enough of your data breach game you all developers have behind desk.
God bless please keep the reviews so the headquarters and Corporate companies know what’s going on and thank you .
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Great App but needs to remain login
Logs me out if I don’t go in after 24 hours. Can’t add time easily to a ticket. But overall good to keep up with tickets when I can’t get to my laptop.
Better than our last system
App works great, but I wish it didn’t automatically log you out requiring you to input your credentials again
One missing field
I wish it had the task field, otherwise, I think the app is great. It occasionally freezes on my iPhone. Works great on iPad.
Faulty
Numerous issues that never seem to get fixed.
Doesn’t fetch tickets
Logs you out all time
Crashes when trying to add update to ticket.
These issues have been around for a while now
Doesn’t fetch tickets
Logs you out all time
Crashes when trying to add update to ticket.
These issues have been around for a while now
Mobile App is a bust, HF is Desktop ONLY
The team and I love the HF Desktop version especially with the new upgrades. HF works great with Shopify and integrates with Ring calling center. It’s unfortunate the app isn’t up to the same Caliber as it’s Desktop version. Hopefully HF will upgrade in the near future.
Looks good but rarely works
Potentially a useful app, but rarely able to fetch tickets making it really not very useful at all. Shame really.
Poor
Glitchy at best
Desperately needs an update.
The app is nice in that it functions as an alert for replies and new tickets, but the UI and overall usability of the app is a poor experience. Please update!
Desperately needs an update.
Always signs me out, no touch/faceID integration and the interface hasn't even been updated to retina screens.
Useless.
Useless.
Can’t get worse than this app!
Can confirm this is the worst app I’ve ever used. Whoever made this should be ashamed of themselves. It always logs itself out, then you need to uninstall and reinstall the app and log back in. What kind of garbage is that.
Pretty buggy
Have to log out and log in to clear errors. Needs update and bug fixes badly.
Needs to be updated
The last update to this app was a year ago. The app constantly needs to be logged out of and back in to in order to view tickets. The views and organization of this app do not match the web version, nor are they the same between the iPhone/iPad. The entire interface needs to be rewritten to provide more consistency with the web version. In addition, the iPhone app needs to be updated to support the larger size iPhone screens. Finally when using this app on the iPad, and connected to WiFi, the list of tickets will constantly refresh every time you roam between WiFi access points. This is very problematic when trying to update a ticket while waking as the interface will hang on the response.
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Notifications work
This app fails open tickets after running for a while and requires a log off/login to work again. Sorting tickets is subpar. I would like to be able to see the tickets in my queue without all the closed tickets. At least the notifications work.
App not working
App was working well, but has been unable to load any tickets in this version ever since.
Not working well
The app only shows the notifications and always fails when you try to check the tickets
Works er...
Great but stops fetching content after a few weeks and gives error. Then have to download re-install every few weeks. Please fix this as this is a real pain in A !
Used to work, now useless
This used to work but it seems they updated it and now it fails to return any results and searching just gives an error. Totally useless.
Somewhat buggy
The app has not been updated for the 6+ yet. Often after a few days of not opening the app, it will stop loading tickets altogether and require you to log out and back in to access them.
Use it daily and could not live without.
We use HF for our client's support management and I use this daily to keep on top of tickets wherever I am. Great tool and keep making the improvements to make it better.
