No dark mode
Please make a dark mode.
Missing features
You can’t add people to a private note and it’s hard to add tags quickly
App is constantly logging out making it almost worthless
For some reason this app does not maintain a login. You will miss notifications because your sign in timed out. This is an incredibly dumb feature and defeats the entire purpose I got this app and platform.
Pretty poor tbh
Bit disappointed, having spent a lot of time and resources swapping over from Freshdesk really disappointed. There’s a few pros like integrating with Jira but other than that not much else. The notifications that come through on the app have no context just the ticket number so can’t see if it’s relevant and then when you do look must of the time you can’t view the content. For the cost needs sorting
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Almost completely unusable for support tickets
We only use this app to give us notifications so we can open the 1.0 app.
Links in canned actions are reformatted so they are break / can’t be opened.
In-line pictures in canned actions are replaced with ![][1]
You can’t highlight text to be able to translate it like the old app
You can’t look back at the ticket you are responding to like the old app.
Will update review when this is fixed
Links in canned actions are reformatted so they are break / can’t be opened.
In-line pictures in canned actions are replaced with ![][1]
You can’t highlight text to be able to translate it like the old app
You can’t look back at the ticket you are responding to like the old app.
Will update review when this is fixed
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App doesn’t allow login with SSO!
This app doesn’t let me login with SSO but the first version does. Please fix asap.
Updates always break something.
Love the software and the app, but please test your updates before rolling out.
The prior update to this one made it where all my field techs were getting an error message about CC’ing recipients when it worked perfect a day before the update. Now, I’m getting this feature is not available for your account, when I definitely know it is. It’s worked for the past year.
Please test.
The prior update to this one made it where all my field techs were getting an error message about CC’ing recipients when it worked perfect a day before the update. Now, I’m getting this feature is not available for your account, when I definitely know it is. It’s worked for the past year.
Please test.
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No tasks
You can’t see tasks associated with tickets
Meh
Works ok, but a few things are broken that make it so that you need to get to a computer anyway. For example, I can’t view any attachments to tickets. If you have a basic ticket it works ok, but if you need to do anything besides the bare minimum it doesn’t work well.
New app needs work
No way to record time, can’t change who you’re replying to, and who knows what else. They should’ve tested this thing better before releasing it. Switching back to the old app.
No Canned actions?? 🤯🤯🤯
How do I add a canned action to a ticket? There seems to be no way to add a pre-written reply like in the old app? There was no onboarding in the app either… help and support brings me right to a chat bot, which doesn’t tell me how to add a canned action. There isn’t even a knowledge base where I could look this up. Shouldn’t a pre-written response be the main thing there when composing an email? Aren’t 99% of all customer support ticket responses canned actions? The only button on the screen is “proceed”. How can this be a customer support app without the number 1 feature that customer service reps use?
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iPad Version
Love this updated version to match the Desktop UI. Now if I could get an iPad friendly version of this for when I’m out and about I’d be the happiest person alive.
