GAMMA.my vs Queue Management System (QMS)

On the vision of its m-Government initiatives as envisaged and optimizing ICT, the Government of Malaysia is proud to introduce the Gallery of Malaysian Government Mobile Apps (GAMMA). GAMMA is a national level repository for mobile applications developed and published by the Malaysian Government agencies. Ensuring easy one touch access, pertinent information & easy notifications, GAMMA places equal emphasis on reliability and security. All mobile apps hosted are authenticated by the Government and are governed by established compliance principles and framework for the protection of the individual’s personal information. With its user friendly navigation functions, the first glance provides insight on the latest, featured and top downloaded apps. Moreover, the interactive and intuitive features allow users to explore, discover and download mobile apps of their choice easily into their smart devices.

QMS App allows you to have a much better experience when you are visiting a store. Before you visit a store, you are able to check how busy is the store from your smartphone and make a informed decision for your visit. Instead of walking into a store and queuing to get your ticket, you can now get a virtual ticket from your smartphone when you are about to reach the store. The virtual ticket is now on your smartphone. You can monitor the status of your ticket any time, anywhere. The app shows the estimated time when you will be called, allowing you to use your time more effectively while waiting for you turn. You are no longer restricted to wait in a designated waiting area. When it is near to your turn, the app will generate an alert for you to get ready to proceed to the store. When your turn is up, the app will generate another alert and prompt you the information of the service personnel who will serve you. You can then proceed to the service personnel or the counter to get your service. The app also allows you to rate your service experience, allowing the store to improve their service quality.