Vision Helpdesk vs View Remote Access

1) Help Desk Software (multi channel help desk) 2) Satellite Desk (multi brand/company help desk) 3) Service Desk (ITIL/ITSM desk) Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal. ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management. Vision Helpdesk license is offered as SaaS and Download versions. 1) Help Desk Software (multi channel help desk) 2) Satellite Desk (multi brand/company help desk) 3) Service Desk (ITIL/ITSM desk) Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal. ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management. Vision Helpdesk license is offered as SaaS and Download versions.

View Remote Access agent, powered by CloudBrink, is designed to provide mobile-friendly access to any device from anywhere. The View Remote Access agent works in conjunction with View's Remote Access cloud infrastructure to create zero-trust architecture and ensure secure remote access to building systems and devices. While View Remote Access is renowned for its agentless portal, we've taken it a step further with this downloadable version. This app is specifically designed to simplify connections to legacy systems and provide effortless access from your mobile device, all while maintaining the highest level of security. Key Features: • Easy Access to Legacy Systems: This downloadable version is designed to provide seamless access to legacy systems, eliminating the need for complex configurations. • Mobile Device Compatibility: Access your systems on-the-go with our mobile-friendly interface. No need for a computer; your smartphone or tablet is all you need. • Secure Connection: Benefit from AES-256 encrypted secure tunnels, ensuring your remote access is safe and secure. • Supports Multiple Protocols: HTTP, HTTPS, SSH, RDP - we've got you covered. • Centralized Management & Observability: Users accessing systems from our mobile app are still centrally managed using View's Remote Access portal, where you can also get real-time reporting on user authorization and activities. This version of the View Remote Access agent is powered by our partner, CloudBrink. A pioneer in Hybrid Access as a Service (HAaaS), CloudBrink brings its expertise in high-performance connectivity and security service to this app. The app contains some CloudBrink branding as part of our partnership to provide you with the best remote access experience. Download View Remote Access today and experience the seamless integration of View's smart building technology.