SMS ONE vs ServiceChannel Provider

The SMS ONE app (SMS ONE) is an application utilized by our network of affiliates to help manage work orders and streamline the onsite validation process into one simple system. It is fully integrated with the SMS One Affiliate Portal and creates real-time communication and work order visibility between the affiliates’ home office, crews and SMS Assist. The SMS ONE app improves the workflow process for both affiliate field technicians and administrators in the following ways: • Allows affiliate administrators to remotely monitor and manage the status of work order information in one place • Eliminates back-office costs and paperwork on every work order • The photo feature captures before and after pictures to ensure every service is completed to 100% satisfaction • The GPS-enabled functionality reduces technicians check in and out time to under one minute • The application has a simple messaging service that connects technicians with SMS Assist and reduces the need for time consuming follow-up calls • Provides easy map directions to each job site With the SMS ONE mobile app, managing your work orders and crews has never been easier. 【Note】 Route planning will continue to use location services and consumes more phone battery while active. Please note: the route planning and technician reporting continue using the GPS services while the app is running and will continue to consume battery power. Compliant with Apple policy, our app will only support iOS versions 7.X and higher. If you do not have a compliant iOS version, please update your system to meet these requirements.

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site. Save time and deliver more efficient, cost-effective service: - View and add notes on-site as well as add photo documentation of work orders - Check incoming jobs and update work order statuses on the go - Capture electronic signatures from your customer’s employees - Access work using existing PIN codes or technician accounts - Show accurate work hours for invoicing with geolocation tracking Based on your customer’s configuration, you can access additional features, such as: - Time Tracking and Return Schedules - Work Order Creation - Inventory Management - Refrigerant Tracking