ServiceChannel Provider User Reviews

Name: ServiceChannel Provider
Rating: 1.7 (135 reviews)

ServiceChannel Provider

ServiceChannel

💼 Business

📊 Productivity

Customer Experience

Positive experience5.6% of reviews

Neutral4.8% of reviews

Negative experience89.7% of reviews

~ Based on 126 written reviews from the US App Store.

What users say

Summarized from real user reviews of ServiceChannel Provider. Based on 135 reviews and a 1.7/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Business app.

Positive things

🚀Lightning-fast load times
🔒Robust security features
👍User-friendly interface
📈Useful functionality

Negative things

🐛Frequent crashes and bugs
🔋High battery consumption
⚠️Unreliable location tracking
🕰️Slow and unresponsive
🤯Frustrating user experience

Is ServiceChannel Provider Safe?

ServiceChannel Provider does not appear safe based on available data. AppsHunter Safety Score for ServiceChannel Provider is 39/100.

This assessment is based on 135 user ratings, with an App Store average of 1.7/5.

Safety Analysis

17.0% of ratings point to a safe experience

0.7% of ratings suggest some concerns

82.2% of ratings point to a risky experience

~ Based on 135 App Store ratings for ServiceChannel Provider.

Is ServiceChannel Provider Legit?

ServiceChannel Provider appears to be a legitimate app. AppsHunter Legitimacy Score for ServiceChannel Provider is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Manager

Easy to keep jobs on track and navigate. Suggest going through the service channel university online, very helpful.

Tracymamm

6 days ago

Nonfunctional nightmare

My employer requires me to use this to do work orders. Nine times out of 10 it just doesn't work and it gets to the point where I spend so much time trying to get it to work. The only option is to give up be blamed for it and move onto the next job. It's so exhausting and so incredibly frustrating. Anyone having issues with this app needs to document it thoroughly and press the issue all the way up so hopefully something gets done... such a simple service should not be this broken

Hrzn720

8 days ago

Horrible update can’t even paste work orders

I used to love SC, it was always so simple to just plug and play with multiple vendors but after this UI update, it’s just impossible to enter the tracking number and these are 9 digit long numbers that I do not have written down as I normally don’t need to.

jjboss222

a month ago

Response from developer

Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.

Gets the job done

Helps our team streamline work orders

Tait116

a month ago

Search is terrible

Search by location was supposed to be fixed 8/5 it wasn’t. App has extremely long load times among other issues. It’s fairly user friendly otherwise. Apparently tracks gps location of user when open or not and draining your battery life on device.

Who needs snake

a month ago

Response from developer

Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.

Junk

Just garbage. Before when we would try to accept a service channel work order from our email it would automatically pull up that specific work order and allow us to check in. Now it brings us to some generic screen where we have to then go back and copy and paste the work order and input it.

StrictlyAnon

a month ago

Response from developer

Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.

Horrible

App is clunky and hard to use. There’s no easy way to filter what type of jobs you want to see so you have to keep note of what setting to tick on and off again so you don’t get overwhelmed.

Can’t close out jobs if you accidentally forget to clock out after you head home so guess you’ll just be logging time on a repair all night long.

Also the interface consistently has glitches where it’ll continue logging time on repairs despite you stopping a repair.

Biracial_Panda

a month ago

Response from developer

Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.

Could use some work

The app has a lot of bug issues, like getting stuck in work orders or not working when internet is not strong, which is common in an industrial setting. The app lacks a lot of the features that a conventional CMMS would

SCProviderTough

3 months ago

Response from developer

Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.

CIWO function not working

Certain customers require techs to create a work order when on site. This feature is now no longer working. We have submitted multiple support tickets and have gotten no response

Check1220

5 months ago

Response from developer

Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at contractorsupport@ServiceChannel.com and we'll be happy to assist in getting this resolved.

Yes any thing else

Absolute garbage a real battery eater hard to log in really hard to complete and sign out of task

Dtib

6 months ago

Does work anymore

I have to call in because it does except Pin or any information. Tried reinstalling app, but it is just garbage.

Man432234556

6 months ago

Response from developer

Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.

Been using this app for years

And every single day it gives me the same issues. Not connecting, not completing requests or uploading data, failing to very simple tasks, etc. it’s a constant headache needing near constant maintenance to even function at a mediocre level.

Sgegeuehshdgsb

7 months ago

Response from developer

Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.

App crashes never works

New customer and thus far we avoid this app as it never ever works always crashes and now we just use web browser.

Jays2120

9 months ago

Response from developer

Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.

Almost unusable

Terrible app. As big as ServiceChannel is you would think they had capable developers. Apparently not. This app is useless.

Acceler8 Athlete Recovery

9 months ago

Getting better but needs improvement

Everything is great except for the latest update that introduces iOS 26 toggles. These toggles are misplaced, such as when you press “more” on a ticket, they move the selections way up the screen, not near the button. Apart from that, everything is fine. However, I kindly request that you revert to the ability to clock in a ticket after creating it. I’ve encountered the prompt twice after creating a ticket, only to have it disappear. As an in-house maintenance feature, it was a significant advantage to be able to clock in immediately after creating the ticket, rather than having to search for it again. Please bring back this feature

Ethan Womack

10 months ago

Response from developer

Hi Ethan, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.

Terrible

This app is horrible. Nothing but issues. Only been able to get it work a couple times. Do not recommend.

Service tech 001

a year ago

Response from developer

Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.

Help me please

Hello. I need help, please. I'm having trouble punching my work entry. I close the app, delete it from my phone, download it again, and it still won't load. I set up the new work order, but it won't let me. Please help.

Andr3iita86

a year ago

Response from developer

Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.

Do not use

Used this app to do work order vender was upset very misleading submit quote shown to have done work have delete this app and will never use again!

plumber 4

a year ago

Response from developer

Hello, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.