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Symbio® Service & Installation

Symbio® Service & Installation

by TRANE U.S. INC

109 ratings
46 reviews
🔧 Utilities
💼 Business
Free

Details

Released
August 3, 2020
Updated
August 26, 2026

Features

Developer

TRANE U.S. INC
✨Promote your app ✨
Symbio® Service & Installation screenshot #1 for iPhone
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Symbio® Service & Installation screenshot #9 for iPhone
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About

This application allows for the setup, monitoring, and servicing of specific HVAC controllers without requiring a PC. It connects via Bluetooth, Wi-Fi, or secure remote access to manage equipment status, parameters, and diagnostics.

✓View equipment status, alarms, and diagnostics
✓Configure controller settings
✓Edit setpoints and operational parameters
✓Manage schedules
✓Backup and restore controllers
✓Update firmware
Show original description

What users say about Symbio® Service & Installation

Reviews of Symbio® Service & Installation are mostly negative: the Business app is rated 1.9/5 from 109 App Store ratings. What users like most: works properly after update, works good with access granted. Top complaints: buggy with iPhone 17, kicked out of the app. Summarized from real user reviews.

Positive things

  • 👍Works properly after update
  • 👍Works good with access granted
  • 👍Better than older systems
  • 👍Can use test mode and backup firmware

Negative things

  • 🐛Buggy with iPhone 17
  • 🐛Kicked out of the app
  • 🐛Connection issues
  • 🐛Hours wasted connecting
  • 🐛Update broke Bluetooth discovery
  • 🐛Forced update breaks Bluetooth
  • 🐛Freezes on opening
  • 🐛Requires "ask to track" permission
  • 🐛Stuck on building screen
  • 🐛App frozen on start up
  • 🐛Unreliable app
  • 🐛Convoluted and confusing
  • 🐛Inconsistent stage control
  • 🐛Bluetooth is glitchy
  • 🐛Not working on iOS 18
  • 🐛Won't open past terms menu
  • 🐛No connection at Home Screen
  • 🐛Freezes on start up
  • 🐛No buttons, only a picture
  • 🐛Cannot reset unit
  • 🐛Does not get past start up screen
  • 🐛Freezes on main screen
  • 🐛Everything is freezing
  • 🐛Cannot connect on iOS 17.3
See all reviews

What's New in Symbio® Service & Installation

2.0.9

August 26, 2026

Updated dependencies.

User reviews

Most RecentHighest RatedLowest Rated

Buggy with iPhone 17

Worked great with other phones but iPhone 17 it doesn’t appear to like.
I can never get into customer polarity option and occasionally the Home Screen will give data.
I can sometimes use the service screen.
Comes up with error code 00662:9
JJmk341

Commercial Symbio

Not working properly , kick you out of the app 😓😓
Iivanrafaeln13

Disappointed

This app is a disaster and useless there is issues with connection to the system and it's very difficult
Bbmw0325

Response from developer

We would appreciate it if you could specify a more detailed account of your issue here: https://tranedigital.zendesk.com/hc/en-us/requests/new (including screen captures - where applicable).

Billion dollar corp, poverty support

Jobs already hard enough and this app makes it harder. Connects when it wants to, hours wasted adding up by the week
Bbsjsuidiee

Response from developer

We would appreciate it if you could specify a more detailed account of your issue here: https://tranedigital.zendesk.com/hc/en-us/requests/new (including screen captures - where applicable).

Update broke the app

Will not discover RTUs via Bluetooth. Must uninstall reinstall every day. PLEASE FIX ASAP
FFireTheDev
See 41 more reviews

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User experience

🐞

Reported Bugs

35 issues

Cannot get into customer polarity option

Bug

Home Screen occasionally gives data

Bug

Error code 00662:9

Bug

Will not discover RTUs via Bluetooth

Bug

Must uninstall reinstall every day

Bug

App stops as soon as you open it

Bug

Locks up at start

Bug

App does not work unless "ask to track" is allowed

Bug

App frozen on start up

Bug

Shows a picture of a glass building, nothing else

Bug

Frozen screen makes app useless

Bug

Will not work on multiple phones

Bug

Just a picture of a building

Bug

App will not load often on iPhone

Bug

App freezes after upgrading to new iPhone

Bug

App crashes

Bug

App requires "Allow apps to request to track"

Bug

Stuck on building screen

Bug

Won't open

Bug

App not operating, shows building picture

Bug

Sits at home screen and does nothing

Bug

App doesn't work on iOS 18

Bug

Works on older iOS

Bug

Won't open past terms menu

Bug

No connection at Home Screen

Bug

Freezes up on start up

Bug

Will not connect by Bluetooth

Bug

Freezes on the picture with the building

Bug

App is frozen on skyscrapers

Bug

Only loads picture of glass building

Bug

Does not get past start up screen

Bug

Freezes on the main screen

Bug

Everything is freezing

Bug

Main screen has no options

Bug

Cannot connect on iOS 17.3

Bug
✨

Requested Features

2 requests

Developer needs to check tracking permission

Feature

Request user to turn on tracking for access

Feature

FAQ

What does the Symbio Service & Installation app do?

This app provides a comprehensive tool for setting up, monitoring, and servicing Symbio 700, Symbio 800, and IntelliPak HVAC controllers. It eliminates the need for a PC or other specialized service tools, allowing users to manage equipment directly from their mobile device.

How does the app connect to the controllers?

The app supports multiple connection methods. For Symbio 700 controllers, it uses Bluetooth BLE. For Symbio 800 and IntelliPak controllers, it can connect via Wi-Fi. It also supports Trane Connect Secure Remote Access when available for remote connectivity.

What kind of information can I view and edit with this app?

You can view detailed equipment status, alarms, and diagnostics. The app also allows you to edit setpoints, operational parameters, and schedules. For Symbio 700, you can configure the controller to match installed equipment options and initiate test modes. For Symbio 800, LLID binding and manual control settings are available.

Is this app free to use?

Yes, the Symbio Service & Installation app is provided free of charge. There are no in-app purchases or advertisements mentioned in the description, indicating it is a completely free utility for users.

What are the main use cases for this application?

The primary use cases include initial setup and configuration of Symbio controllers, real-time monitoring of equipment performance and status, troubleshooting issues through diagnostics and alarms, and performing routine maintenance tasks like editing parameters and schedules remotely.