ServiceChannel Provider

ServiceChannel Provider

Technician Field Application

126 ratings
123 reviews
Free

Details

  • Released
  • Updated
  • December 6, 2016
  • August 13, 2026

Features

ServiceChannel Provider screenshot #1 for iPhone
ServiceChannel Provider screenshot #2 for iPhone
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ServiceChannel Provider screenshot #5 for iPhone
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About

Manage on-site service tasks directly from your mobile device. Update work order statuses, add notes and photos, capture signatures, and track work hours for efficient invoicing. Access additional features based on your customer's configuration.

View and add notes on-site
Add photo documentation
Update work order statuses
Capture electronic signatures
Geolocation tracking for invoicing
Access work using PIN codes
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What users say

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What's New in ServiceChannel Provider

2608.1

August 13, 2026

FIXED - In some cases, searching for a work order by service ID, you weren't redirected to the work order details screen. Now, you will be automatically redirected as expected. - Searching for work orders by a location name which contained letters, you saw an error message saying that the search value should contain only numbers. We've fixed it. You can now search by location using alphanumeric names. - The Custom Attributes section wasn't visible on the Asset Record screen within a work order. As a result, you were unable to view or edit custom asset attributes, even when you had the required permissions. We've restored the Custom Attributes section on the Asset Record screen. - When you added a note while changing the work order status, the note was not saved to the work order. The issue is fixed. Notes added during a work order status change are now saved and displayed on the work order.

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User reviews

Gets the job done

Helps our team streamline work orders

Search is terrible

Search by location was supposed to be fixed 8/5 it wasn’t. App has extremely long load times among other issues. It’s fairly user friendly otherwise. Apparently tracks gps location of user when open or not and draining your battery life on device.

Response from developer

Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.

Junk

Just garbage. Before when we would try to accept a service channel work order from our email it would automatically pull up that specific work order and allow us to check in. Now it brings us to some generic screen where we have to then go back and copy and paste the work order and input it.

Response from developer

Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.

Horrible

App is clunky and hard to use. There’s no easy way to filter what type of jobs you want to see so you have to keep note of what setting to tick on and off again so you don’t get overwhelmed.

Can’t close out jobs if you accidentally forget to clock out after you head home so guess you’ll just be logging time on a repair all night long.

Also the interface consistently has glitches where it’ll continue logging time on repairs despite you stopping a repair.
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Response from developer

Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.

Could use some work

The app has a lot of bug issues, like getting stuck in work orders or not working when internet is not strong, which is common in an industrial setting. The app lacks a lot of the features that a conventional CMMS would

Response from developer

Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.

Developer apps

User experience

🐞

Reported Bugs

4 issues

Login/logout issues

Bug

Work order tracking problems

Bug

Inconsistent app behavior

Bug

Compatibility issues with newer OS versions

Bug

Requested Features

4 requests

Dark mode option

Feature

Improved stability and reliability

Feature

Better location tracking accuracy

Feature

Streamlined workflow and navigation

Feature

FAQ

What does the ServiceChannel Provider app do?

This app empowers technicians with on-site service management capabilities directly on their mobile devices. It allows for real-time updates on work orders, documentation of work performed, and efficient communication with customers and the company.

What are the key features of the ServiceChannel Provider app?

Key features include viewing and adding on-site notes, uploading photo documentation of work orders, updating work order statuses in real-time, capturing electronic customer signatures, and using geolocation tracking for accurate work hour capture for invoicing.

Is the ServiceChannel Provider app free to use?

Based on the provided information, the app is available for free. There are no mentions of subscription fees, paid downloads, or in-app purchases for core functionality.

Who is the target audience for this app?

The app is designed for field technicians and service professionals who need to manage their work orders, update job statuses, and communicate effectively while on-site, improving efficiency and customer satisfaction.

Can I track inventory or refrigerant with this app?

Yes, depending on your customer's specific configuration, the app can support additional features such as inventory management and refrigerant tracking, alongside other functionalities like time tracking and work order creation.