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ServiceChannel

ServiceChannel

by ServiceChannel

701 ratings
45 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • May 28, 2014
  • June 26, 2026

Developer

ServiceChannel
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ServiceChannel screenshot #1 for iPhone
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ServiceChannel screenshot #6 for iPhone
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About

Manage work orders, conduct site inspections, and review proposals from anywhere. Streamline facility management with tools for tracking, editing, and auditing locations and equipment. Capture actionable intelligence on-site to improve efficiency.

✓Create, search, and edit work orders
✓Proposal review and actions
✓On-site inspections with Site Audit Manager
✓Search work orders by various criteria
✓Filter work orders by status
✓Edit work order details including status, priority, and schedule
✓Capture facility condition and submit work orders on-site
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What users say

Summarized from real user reviews of ServiceChannel. Based on 701 reviews and a 4.7/5 average, it highlights the 5 positives and 10 negatives reviewers mention most about this Business app.

Positive things

  • 📱Mobile work order creation from anywhere
  • 📸Easy photo upload functionality
  • 🎨Visually appealing interface design
  • ⚡Fast ticket opening and status checking
  • ✏️Ability to edit and reassign work orders

Negative things

  • 🐛Frequent app crashes and freezes
  • 🔐Persistent login issues and authentication failures
  • ⏱️Slow performance and loading times
  • 📍Mandatory location tracking requirement
  • 🔍Poor work order filtering and search functionality
  • 📸Photo upload delays and failures
  • ⚠️App features lag behind web platform
  • 🔋Excessive battery drain
  • 💻Desktop version still required for full functionality
  • 🚫Inability to remove app after installation
See all reviews

What's New in ServiceChannel

2606.2

June 26, 2026

FIXED - On the proposals details screen, the TOTAL w/ TAX field displayed the total cost as zero (0.00) instead of the actual sum of all cost line items. We've fixed the calculation issue. The TOTAL w/ TAX field now correctly reflects the sum of all cost line items. - The asset area information (physical/serving) was not included in the work order description if the work order was created in the SC Mobile app. We've fixed it. Asset area information is now correctly included in the work order description.

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User reviews

Most RecentHighest RatedLowest Rated

Not User Friendly

Missing lots of tracking orders in app and on PC hard to find unless you are very specific with tracking number I lost an invoice in system almost a year old.
4U Pro Services4U Pro Services

Sax

This app is several updates and modifications behind the web based platform. If anything it should mirror the users filters that are already set in place and it doesn’t. Several issues finding work orders as well. I’ve given up..UGH!
TFMSaxTFMSax

Not Good

Slow, crashes, takes a long time to upload photos.
Kwab..Kwab..

Don’t use

Down load this to work a work order it was a huge mistake vender was mislead about work done do not recommend this app at all!
plumber 4plumber 4

Poor design and UI

Poor design and user interface. Impossible to use for contractors and customers
The Goats MilkThe Goats Milk
See 40 more reviews

Developer apps

ServiceChannel Provider
ServiceChannel Provider

Technician Field Application

💼 Business

(113)

Free
See developer apps

User experience

🐞

Reported Bugs

12 issues

App crashes when opening service tickets

Bug

App crashes when using camera outside app

Bug

Login required repeatedly despite recent authentication

Bug

Unable to upload pictures in work order creation

Bug

App sticks on 'logging in' screen

Bug

Invalid PIN error messages

Bug

No issue list available error

Bug

No provider found error after updates

Bug

Unsupported URL error code

Bug

App gets stuck on location selection

Bug

Description dialogue box causes app closure

Bug

Missing tracked orders in app and on PC

Bug
✨

Requested Features

8 requests

Work order filters matching web platform

Feature

Quick view option for work orders

Feature

Feedback section for completed work

Feature

iPad-optimized version

Feature

Remember login option

Feature

Ability to disable location tracking requirement

Feature

Streamlined invoice submission process

Feature

Improved photo loading speed

Feature

FAQ

What does ServiceChannel do?

ServiceChannel is a mobile application designed for creating, searching, and editing work orders from any location. It also facilitates proposal review and on-site inspections through its Site Audit Manager feature, helping to streamline facility management and capture actionable intelligence.

What are the key features of ServiceChannel?

Key features include the ability to create and manage work orders, search by tracking number, work order number, or PO number, filter by status, and edit details like priority and schedule date. It also offers proposal review and on-site inspections with the Site Audit Manager for capturing facility condition.

Is ServiceChannel free to use?

The core functionality for managing work orders and proposals is available. However, the Site Audit Manager feature requires an additional license, suggesting a freemium model where certain advanced features are paid.

What kind of devices is ServiceChannel compatible with?

The description implies mobile usage, indicating compatibility with smartphones and tablets that can run mobile applications. Specific operating system requirements are not detailed but it is designed for on-the-go access.

How can ServiceChannel help with site inspections?

The Site Audit Manager feature allows for rapid, on-site capture of facility and equipment condition. It supports cross-audit decision-making, in-audit submission of work orders, and can be used for various audits like safety, loss prevention, and construction punch lists without requiring extensive auditor training.