Not User Friendly
Missing lots of tracking orders in app and on PC hard to find unless you are very specific with tracking number I lost an invoice in system almost a year old.
Response from developer
Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.
Sax
This app is several updates and modifications behind the web based platform. If anything it should mirror the users filters that are already set in place and it doesn’t. Several issues finding work orders as well. I’ve given up..UGH!
Response from developer
Hello, I'm sorry to hear you're having problems with the app. Please reach out to us at Support@ServiceChannel.com and we'll be happy to enter a request to our engineers for this issue.
Not Good
Slow, crashes, takes a long time to upload photos.
Don’t use
Down load this to work a work order it was a huge mistake vender was mislead about work done do not recommend this app at all!
Response from developer
Hello, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.
Poor design and UI
Poor design and user interface. Impossible to use for contractors and customers
Response from developer
Hello, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.
Login fail attempts
Login problems
Response from developer
Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.
Location tracking
The app runs smoothly for the most part but they made it so that you cannot use the app anymore without sharing your location with them even though it wasn’t required a few months ago, seems kinda fishy
Response from developer
Hello, I'm sorry you're having issues with our app. Please contact us at support@servicechannel.com and we'll be happy to help get any issues resolved.
Filtering WOs is Lacking
It’s nice to have this app but the work order filter should match what it has on the actual website
Response from developer
Hello, I'm sorry to hear you're having problems. Please reach out to us at Support@ServiceChannel.com and we'll be happy to assist in getting this resolved.
Ruined a good thing
Why did you ruin the app by requiring location services to be on in order to enter a work order? The app in now useless to me as I will not be giving you my location. The work order is for a building I work at. It doesn’t matter where I am.
Glitches, bugs, and slow
When trying to open a service ticket , app crashes and refreshes to main screen of app.
A joke
This App never works. I’ve not been able to login in for months. This company is a joke. I’m forced to use their service which I don’t want to. Anytime you call they can’t resolve anything. Can’t wait till the day I never have to deal with them.
Terrible, Not user friendly at all
The full website is much better than the App. The APPs entire interface is bad. Where is quick view? Why is it so hard to look at work orders? Please reformat all pages of this APP.
A service providers nightmare
SC charges contractors whose customers utilize this app. It’s a nightmare to use and prevents you from submitting an invoice the day work was completed. If location does not confirm work same day, you are forced to date your invoice invoice the day of confirmation or auto escalates. This system makes paperwork triple as techs have to write up invoice, then check out on app and then office has to input invoice. A real nightmare!
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App Crashes
When you go into the description dialogue box the app closes.
JUNK
Absolutely Junk
CrApp
I don’t understand how big businesses’ use this app and SC to get work done. It’s supposed to help increase productivity, communication and record keeping, but recently it constantly drops my access making me have to go to a desktop PC and regenerate a mobile access code. It seemed to work ok before, but since the start of 2023 it has turned into useless time wasting garbage and I have to constantly get on their website and chat with them about fixing it. Really shouldn’t take this long. Time is money! If you’re in the market for an app and service that will make your business more effective, search elsewhere!
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Constant issues
Constant issues with the app, new updates rolled out create new issues. I use it daily and waste tons of time trying to get things to load when submitting work orders.
Picture loading
Since the latest update I have been experiencing the following issues.
1. Taking too long to load pictures.
2. App crashes when using camera outside of app.
3. Huge battery drain on phone.
1. Taking too long to load pictures.
2. App crashes when using camera outside of app.
3. Huge battery drain on phone.
Unable to upload pictures
The whole point of the app is to be able to upload pictures when I create a work order. Not only can I NOT upload pictures but I can’t create a work order because I can’t get pass the “upload pictures” section when creating a work order. Useless. Also it worked before a previous update. Most recent update did not fix.
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Log in
Why am I being asked to log in almost every time work orders are opened through the “view work order” link in emailed work order notifications, and almost every time I open the app manually? I have to quit the app and try again, it usually works the second time. Wait times have increased quite a bit in this and the provider app as well. I spend more time fumbling with SC than the time it takes me to complete most of the repairs I am tasked to do.
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