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smg360

smg360

by Service Management Group, Inc. SMG

525 ratings
173 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • June 10, 2012
  • June 12, 2026

Features

Developer

Service Management Group, Inc. SMG
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About

Access real-time customer feedback and data to improve brand experiences and drive loyalty. This app provides dynamic insights for quick action, available in over 40 languages.

✓Real-time data access
✓Customer feedback reporting
✓Actionable insights
✓Brand experience improvement
✓Multi-language support
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What users say

Summarized from real user reviews of smg360. Based on 525 reviews and a 3.8/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Fast and smooth performance
  • 👍User-friendly interface
  • 📊Helpful for tracking customer feedback

Negative things

  • 🐛Frequent crashes and bugs
  • 🔍Difficult to navigate and find information
  • 🕰️Slow to load and update
  • 🔒Login and authentication issues
  • 💻Inferior to the website version
See all reviews

What's New in smg360

2026.24.0

June 12, 2026

This update fixes an issue that was stopping push notifications from reaching some users, so you won't miss important alerts. We've also made it easier to move between comments while reviewing feedback, and fixed a few display issues for a more reliable experience.

More

User reviews

Most RecentHighest RatedLowest Rated

Bad app

This app is really bad, it was super slow and annoying to try to find where everything is, one day it kick me out of my session because an error of the app and until this day it doesn’t even let me log in, I’ll definitely taking my business somewhere else
Vega0709Vega0709

Useless

App never works just use desktop or personal computer
KrupateKrupate

Everything is blank

It’s all 0’s and API errors.
Max OverloadMax Overload

No choice but to use this.

There was one time a push notification was available for new cases to resolve immediately. If any update, please fix this notification FIRST. The rest isn’t important, and can be access through full site.
ManskittlesManskittles

Dysfunctional!

This app is so dysfunctional. It doesn’t work
etommy77etommy77
See 168 more reviews

Developer apps

SurveyMini
SurveyMini

by Service Management Group, Inc. SMG

🌟 Lifestyle

(9.2K)

Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

Comments not loading properly

Bug

Incorrect or outdated data displayed

Bug

Constant log-out issues

Bug

Blank screens and API errors

Bug
✨

Requested Features

4 requests

Customizable date ranges and reporting

Feature

Push notifications for new feedback

Feature

Improved organization and filtering of comments

Feature

Ability to resolve cases directly in the app

Feature

FAQ

What does the smg360 app do?

The smg360 app provides SMG clients with real-time access to customer feedback and other data sources. This allows users to take fast action on insights that improve brand experiences and drive customer loyalty.

What are the key features of smg360?

Key features include real-time, dynamic access to customer feedback and data, enabling users to gain actionable insights. The app is designed to help improve brand experiences and foster customer loyalty, and it supports over 40 languages.

Is smg360 free to use?

The smg360 app is free to download and use for SMG clients who have a valid username and password. Access to the reporting features is tied to your existing SMG client account.

Who is the smg360 app for?

This app is specifically designed for SMG clients who need to monitor and act upon customer feedback and data. It's intended for businesses looking to enhance their brand experiences and increase customer loyalty through data-driven insights.

What kind of data can I access with smg360?

You can access real-time, dynamic customer feedback and other relevant data sources. This data is provided to help you understand customer sentiment and identify opportunities to improve your brand's offerings and customer loyalty.