smg360 vs OnBrand360® by Steritech

For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

Steritech’s OnBrand360® assessment app is designed to help multi-location units deliver their brand experience every time, everywhere. Prior to using this application, you need an OnBrand360® username and password as part of your company’s services with Steritech. Developed by third-party assessment pioneer Steritech, OnBrand360® is a breakthrough, proprietary software platform that collects, compiles, and presents information in ways that make big data digestible and actionable. This secure, intuitively designed platform powers assessments conducted by Steritech, as well as Steritech clients enrolled in the company's OpsCheck Self-Assessment service. EMPOWER YOUR TEAMS TO DELIVER ON YOUR BRAND PROMISES A consistent, on-brand experience at every location, every time is critical to customer satisfaction, employee safety, and your bottom line. Maintaining these standards across multiple locations can be a challenge. Empower your location-level teams with the tools they need to meet your operational, service, safety, and customer experience vision with Steritech's OpsCheck Self-Assessment service. This robust tool helps your team learn what processes are important to your business and build muscle memory to execute them. Using OnBrand360® technology, your teams can validate their location's alignment with your organizational standards on their own time. THE BENEFITS OF USING OPSCHECK • With regular use, increases individual location formal assessment scores by as much as 29% • Incorporate both industry best practices and your custom standards for top performance • Access organizational trending and robust reporting through Steritech OnBrand360® technology’s centralized data capture • Allows locations to implement their own closed-loop corrective action processes