Tech Coach vs EarthLink Online Backup
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tech Coach
Get instant, 24/7 access to tech experts for troubleshooting, device setup, and digital security guidance. Manage claims, monitor device health, and learn how to maximize your technology's potential. Access coverage details and repair options conveniently.
- 24/7 expert tech support via call or chat
- Hassle-free claims filing
- Device health monitoring and setup assistance
- Digital security guidance
- Tips to maximize device potential
- Access to coverage information
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The Tech Coach app provides instant, round-the-clock access to experts ready to solve your tech issues. Plus, access claims management, device setup, benefits, and coverage details. - Connect with Real Tech Coach Experts 24/7: Reach out to our team via call or chat within seconds. No more waiting in line for tech support! - File Claims Hassle-Free: Quickly file claims with Asurion® right from the app. - Monitor Device Health: Access device health diagnostics, battery checkups, setup assistance, and WiFi scans. - Digital Security Guidance: Receive personalized, one-on-one digital security assistance, covering everything from safeguarding your credit card information to monitoring your online identity. - Maximize Your Tech: Unlock the full potential of your devices with tips on trade-in value, location privacy, contact transfer, and more. - Easily Access Coverage Info: Conveniently locate your plan information and learn about repair and replacement options. Download the Tech Coach app today and enjoy expert tech assistance whenever you need it, all from the convenience of your device. Please note: This app uses Device Administrator permission. In order to provide remote support and screen-sharing capabilities, some devices require device administration access. This access will only occur with your permission and will be disabled when the remote session ends. App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties; in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.
EarthLink Online Backup
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With this app, current EarthLink Online Backup subscribers can access and manage their digital files. EarthLink Online Backup is a simple and easy way to view, download and share your digital files.
Screenshots
Verdict
The clearest difference is update cadence: Tech Coach at every 6 weeks against EarthLink Online Backup's every 9 months. EarthLink Online Backup's advantage is iOS requirement (8.0 vs 15.5). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tech Coach ships an update every 6 weeks, EarthLink Online Backup every 9 months. The most recent releases landed on October 24, 2026 and October 14, 2026 respectively.
| Parameter | Tech Coach | EarthLink Online Backup |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (13K ratings) — better | — |
| Positive reviews | 66.4% of reviews | — |
| Number of ratings | 13K — better | — |
| Update frequency | Every 6 weeks — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.5 | 8.0 — better |
| Further details — not scored | ||
| Size | 42 MB | 28 MB |
| Age rating | 17+ | 4+ |
| Developer | Asurion Mobile Applications Inc | EarthLink LLC |
Bugs and requests
Tech Coach
Reported bugs
4 issues- Disconnections during chat sessions
- Inability to access chat history
- Malfunctioning app features
- Incompatibility with certain devices
Requested features
5 requests- Improved notification system
- Expanded support for non-Verizon devices
- Integration with other Verizon services
- Offline troubleshooting capabilities
- Callback option for long wait times
EarthLink Online Backup
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tech Coach
No in-app purchases
EarthLink Online Backup
No in-app purchases
Questions
Is Tech Coach free?
Is EarthLink Online Backup free?
Do Tech Coach or EarthLink Online Backup have ads?
Which is updated more often, Tech Coach or EarthLink Online Backup?
Other comparisons
