Hive Customer App vs myHarvey
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Hive Customer App
Easily manage your property rental process with this app. It provides a convenient customer portal to handle all your needs, including reporting repairs, 24/7. Experience hassle-free renting with a trusted landlord.
- Property rental guidance
- Customer portal access
- 24/7 control
- Repair reporting
- Hassle-free renting
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Our useful handy app will guide you through the process of renting your new property with Hive. Creating a buzz about renting, couldn’t be easier, find out for yourself what makes Hive different to all the other landlords out there. Here at Hive we believe passionately in living life to the full and because we’re a landlord you can trust, you can rely on us to help you to do just that. Hive is hassle free renting with everything you need right at your fingertips, courtesy of our clever little customer portal which gives you control over your Hive 24/7 – including reporting repairs! Not sure you’ll find that in anywhere other than a Hive!
myHarvey
Monitor your connected water softener in real-time, receive notifications for salt levels, and easily reorder salt directly through the app. Enjoy smart, reliable, and eco-friendly water softening solutions for your home.
- Real-time salt level monitoring
- Salt level notifications
- In-app salt reordering
- Smart home integration
- Eco-friendly design information
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The myHarvey app has been developed alongside the UK’s next generation connected water softeners, providing smart home solutions that are reliable and easy-to-use. The main benefits • The app displays a simple dashboard allowing real time monitoring of salt levels • Notifications can be sent directly to your device, to advise you when more salt needs adding • You can reorder salt directly from the app – in just a few clicks The Harvey team have been water softening experts since 1988. Their latest range of next generation water softeners are all designed and manufactured in the UK offering: • The smallest twin cylinder (non-electric) water softening systems on the market • Uniquely curved lighter salt blocks – making it easier to load salt • Eco-friendly designs - the cabinet typically use 38% less plastic (62% of which is recycled) Smart, hassle-free solutions for your home and family - softened water, all day every day.
Screenshots
Verdict
The clearest difference is review sentiment: Hive Customer App at 100% against myHarvey's 23%. Hive Customer App also leads on device support (3 vs 1) and iOS requirement (7.1 vs 16.6). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
| Parameter | Hive Customer App | myHarvey |
|---|---|---|
| Price | Free | Free |
| Rating | — | 1.0 (2 ratings) — better |
| Positive reviews | 100.0% of reviews — better | 23.2% of reviews |
| Number of ratings | — | 2 — better |
| Update frequency | — | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 7.1 — better | 16.6 |
| Further details — not scored | ||
| Size | 17 MB | 31 MB |
| Age rating | 4+ | 4+ |
| Developer | MRI Software | Harvey Water Softeners Ltd |
Customer experience
Hive Customer App
myHarvey
Bugs and requests
Hive Customer App
Not enough reviews yet to summarise bugs or requests.
myHarvey
Reported bugs
97 issues- Salt tablet statuses inaccurate, fails to send timely notifications
- App stopped working since Dec 2025, no refresh or notifications
- App connection issues, does not link with iLid
- App does not work, cannot connect to iLid
- Connection to smart lid doesn't work, no troubleshooting
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- App appears broken, no warnings
- Lack of compatibility with Apple password manager
- App doesn't connect to WiFi, not designed well
- Problems connecting, error messages like 'aylacontrol:'
- App stopped working, no refresh or notifications
- App connection issues, does not link with iLid
- App does not work, cannot connect to iLid
- Connection to smart lid doesn't work, no troubleshooting
- App appears broken, no warnings
- Lack of compatibility with Apple password manager
- App doesn't connect to WiFi, not designed well
- Problems connecting, error messages like 'aylacontrol:'
- App crashes on iPhone
- Notifications stopped working
- App doesn't work, won't connect
- Not able to register, connection issues with ayla cloud platform
- Frustrating, cannot connect to WiFi, error message 'aylacontrol:'
- App doesn't work, inaccurate status, last updated date incorrect
- App is useless, cannot connect lid
- Can't connect to device, directions don't match hardware
- Very bad, glitchy, WiFi connection dropped, error changing WiFi
- Dreadful, cannot get lid to connect after battery change
- Terrible experience, can't connect to app, no follow-up
- App is terrible, broken, won't reliably connect
- What a disappointment, lid doesn't work, no engineer visits for lid problems
- Inconsistent app, lid open notifications, cannot connect to i-Lid
- Log in issues, incorrect details
- Worst application, never updates
- Notifications not working, salt level sensing inaccurate
- Won't let me login or reset password, code mismatch
- Does not work at all, cannot connect to iLid
- Poor app, takes too long to connect, gets stuck at WiFi section
- Cannot connect app to WiFi, stopped working, app not updated since June 2023
- Does not connect to ilid, error message 'aylacontrol:'
- Awful, keeps restarting, won't add softener
- App periodically logs out user account
- Awful app, no notifications, pointless
- Simple but rarely updates with current salt levels
- Completely inaccurate display of salt levels
- Crashes when trying to connect
- App barely ever works, never updates
- Hardly ever updates, so pretty useless
- Useless so far, set-up doesn't work, green light not in instructions
- Sign-up needs improvements, password policy incompatible with Apple password manager, cannot copy-paste password
- Not getting lid off warnings, app doesn't show lid off symbol
- Cannot order more salt, error page 'something went wrong. What happened? You are not authorised to use Multipass login'
- App not sending notifications, has stopped working after phone change
- Unable to connect, poor after sales service, customer service never calls back
- Don’t bother, doesn’t connect to any device or internet
- Inconsistent app, lid open notifications, cannot connect to i-Lid
- App could be better, lid open notifications cannot be turned off
- App periodically logs out user account
- App crashes on iPhone
- Notifications stopped working
- App doesn't work, won't connect
- Not able to register, connection issues with ayla cloud platform
- Frustrating, cannot connect to WiFi, error message 'aylacontrol:'
- App doesn't work, inaccurate status, last updated date incorrect
- App is useless, cannot connect lid
- Can't connect to device, directions don't match hardware
- Very bad, glitchy, WiFi connection dropped, error changing WiFi
- Dreadful, cannot get lid to connect after battery change
- Terrible experience, can't connect to app, no follow-up
- App is terrible, broken, won't reliably connect
- What a disappointment, lid doesn't work, no engineer visits for lid problems
- Inconsistent app, lid open notifications, cannot connect to i-Lid
- Log in issues, incorrect details
- Worst application, never updates
- Notifications not working, salt level sensing inaccurate
- Won't let me login or reset password, code mismatch
- Does not work at all, cannot connect to iLid
- Poor app, takes too long to connect, gets stuck at WiFi section
- Cannot connect app to WiFi, stopped working, app not updated since June 2023
- Does not connect to ilid, error message 'aylacontrol:'
- Awful, keeps restarting, won't add softener
- App periodically logs out user account
- Awful app, no notifications, pointless
- Simple but rarely updates with current salt levels
- Completely inaccurate display of salt levels
- Crashes when trying to connect
- App barely ever works, never updates
- Hardly ever updates, so pretty useless
- Useless so far, set-up doesn't work, green light not in instructions
- Sign-up needs improvements, password policy incompatible with Apple password manager, cannot copy-paste password
- Not getting lid off warnings, app doesn't show lid off symbol
- Cannot order more salt, error page 'something went wrong. What happened? You are not authorised to use Multipass login'
- App not sending notifications, has stopped working after phone change
- Unable to connect, poor after sales service, customer service never calls back
- Don’t bother, doesn’t connect to any device or internet
- Inconsistent app, lid open notifications, cannot connect to i-Lid
- App could be better, lid open notifications cannot be turned off
- App periodically logs out user account
Requested features
14 requests- Add history of salt consumption
- Add feature to track salt level weekly
- Port to Home Assistant for integration
- Local level integration for Home Assistant
- Add Apple Pay at checkout
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- Track water usage and salt consumption
- Automated salt ordering
- Improve password manager compatibility
- Add Face ID/Touch ID login
- Turn off lid open notifications from app
- Web API for home automation integration
- Allow password saving to Apple Password Manager
- Improve sign-up process, allow copy-paste of password
- Add HomeKit integration
In-app purchases
Hive Customer App
No in-app purchases
myHarvey
No in-app purchases
Questions
Is Hive Customer App free?
Is myHarvey free?
Do Hive Customer App or myHarvey have ads?
Other comparisons
