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myHarvey

myHarvey

Connected water softeners

2 ratings
99 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

Released
February 19, 2021
Updated
May 18, 2026

Developer

Harvey Water Softeners Ltd
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About

Monitor your connected water softener in real-time, receive notifications for salt levels, and easily reorder salt directly through the app. Enjoy smart, reliable, and eco-friendly water softening solutions for your home.

✓Real-time salt level monitoring
✓Salt level notifications
✓In-app salt reordering
✓Smart home integration
✓Eco-friendly design information
Show original description

What users say about myHarvey

Reviews of myHarvey are mostly negative: the Utilities app is rated 1.0/5 from 2 App Store ratings. What users like most: works as it should, great app, nicely done and quick to install. Top complaints: does not do the one job it should, inaccurately shows salt status, fails notifications. Summarized from real user reviews.

Positive things

  • 👍Works as it should
  • 👍Great app, nicely done and quick to install
  • 👍Engineer was amazingly thorough and on time
  • 👍App is a useful addition, works well
  • 👍Simple and easy, sends salt reminders
  • 👍Good product with simple app
  • 👍Working fine, sends low salt notifications
  • 👍Very happy with the app
  • 👍Great product, noticed a difference in water

Negative things

  • 🐛Does not do the one job it should
  • 🐛Inaccurately shows salt status, fails notifications
  • 🐛Poor app, fails to connect
  • 🐛Useless, does not work
  • 🐛Only connects to basic WiFi, password issues
  • 🐛App stopped working, no refresh or notifications
  • 🐛Impossible to set up
  • 🐛App connection issues, doesn't link
  • 🐛Not able to connect app with softener
  • 🐛Cannot access app, not receiving registration email
  • 🐛Connection to smart lid doesn't work
  • 🐛App is salty, pairing issues
  • 🐛Absolute rubbish, can't register machine
  • 🐛Rubbish, just does not work
  • 🐛No warnings, app appears broken
  • 🐛Lack of compatibility with Apple password manager
  • 🐛Poor app, doesn't connect to WiFi
  • 🐛Problems connecting, error messages
  • 🐛Rubbish, impossible to register
  • 🐛Still not working, error after joining WiFi
  • 🐛Temperamental, keeps dropping out
  • 🐛Unable to connect
  • 🐛Useless, app hasn't updated
  • 🐛Inconsistent, connecting is difficult
  • 🐛Doesn't work with iOS 18, support unhelpful
  • 🐛Absolute rubbish, freezes at stages
  • 🐛App crashes on iPhone
  • 🐛No warnings, app appears broken
  • 🐛Notifications stopped working
  • 🐛Doesn't work, won't connect
  • 🐛Not able to register, connection issues
  • 🐛Frustrating, cannot connect to WiFi
  • 🐛Harvey not syncing, resets fail
  • 🐛App doesn't work, inaccurate status
  • 🐛App is useless, cannot connect lid
  • 🐛Can't connect to device, directions don't match
  • 🐛Very bad, glitchy, WiFi connection dropped
  • 🐛Dreadful, cannot get lid to connect after battery change
  • 🐛Terrible experience, can't connect to app
  • 🐛App is terrible, broken, won't reliably connect
  • 🐛What a disappointment, lid doesn't work
  • 🐛Inconsistent app, lid open notifications, cannot connect
  • 🐛Not connecting, cannot recognise i-Lid
  • 🐛Log in issues, incorrect details
  • 🐛Worst application, never updates
  • 🐛Notifications not working
  • 🐛Utterly useless, sign up pain, inconsistent notifications
  • 🐛Won't let me login or reset password
  • 🐛Does not work at all, cannot connect to iLid
  • 🐛Poor app, takes too long to connect
  • 🐛Cannot connect app to WiFi, stopped working
  • 🐛Does not connect to ilid, error message
  • 🐛Awful, keeps restarting, won't add softener
  • 🐛Awful app, no notifications
  • 🐛Simple but rarely updates
  • 🐛Completely inaccurate display
  • 🐛Crashes when trying to connect
  • 🐛App barely ever works, never updates
  • 🐛Hardly ever updates, so pretty useless
  • 🐛Useless so far, set-up doesn't work
  • 🐛Sign-up needs improvements, password issues
  • 🐛Not getting lid off warnings
  • 🐛Cannot order more salt
  • 🐛App not sending notifications
  • 🐛Unable to connect/Poor after sales service
  • 🐛Don’t bother, doesn’t connect
  • 🐛Inconsistent App
See all reviews

What's New in myHarvey

2.0.0

May 18, 2026

We’re continuing to improve the Harvey app experience with bug fixes, performance enhancements, and updated company branding throughout the app. Recent features available for eligible Harvey customers include: • Helpful maintenance reminders to keep your system running smoothly • Promotional notifications for exclusive offers • Refer a Friend rewards

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User reviews

Most RecentHighest RatedLowest Rated

Useless, error every time

Pointless app. Numerous attempts to create an account result in a ‘there was an error’ every time. Can’t get any further without an account. Will have to check the salt in my softener daily. So ineffective.
CCatphoto

Does not work

I can’t even register. Just getting an error. Very poor.
MMrbaker1011

Great App

Easy to install. Great to easily see a status of the salt in my water softener.
CChims1424

Great product

All perfect!
AHAdrian Huidu

Water softener

Great app to run alongside my water softener
AAmy-84
See 94 more reviews

User experience

🐞

Reported Bugs

97 issues

Salt tablet statuses inaccurate, fails to send timely notifications

Bug

App stopped working since Dec 2025, no refresh or notifications

Bug

App connection issues, does not link with iLid

Bug

App does not work, cannot connect to iLid

Bug

Connection to smart lid doesn't work, no troubleshooting

Bug

App appears broken, no warnings

Bug

Lack of compatibility with Apple password manager

Bug

App doesn't connect to WiFi, not designed well

Bug

Problems connecting, error messages like 'aylacontrol:'

Bug

App stopped working, no refresh or notifications

Bug

App connection issues, does not link with iLid

Bug

App does not work, cannot connect to iLid

Bug

Connection to smart lid doesn't work, no troubleshooting

Bug

App appears broken, no warnings

Bug

Lack of compatibility with Apple password manager

Bug

App doesn't connect to WiFi, not designed well

Bug

Problems connecting, error messages like 'aylacontrol:'

Bug

App crashes on iPhone

Bug

Notifications stopped working

Bug

App doesn't work, won't connect

Bug

Not able to register, connection issues with ayla cloud platform

Bug

Frustrating, cannot connect to WiFi, error message 'aylacontrol:'

Bug

App doesn't work, inaccurate status, last updated date incorrect

Bug

App is useless, cannot connect lid

Bug

Can't connect to device, directions don't match hardware

Bug

Very bad, glitchy, WiFi connection dropped, error changing WiFi

Bug

Dreadful, cannot get lid to connect after battery change

Bug

Terrible experience, can't connect to app, no follow-up

Bug

App is terrible, broken, won't reliably connect

Bug

What a disappointment, lid doesn't work, no engineer visits for lid problems

Bug

Inconsistent app, lid open notifications, cannot connect to i-Lid

Bug

Log in issues, incorrect details

Bug

Worst application, never updates

Bug

Notifications not working, salt level sensing inaccurate

Bug

Won't let me login or reset password, code mismatch

Bug

Does not work at all, cannot connect to iLid

Bug

Poor app, takes too long to connect, gets stuck at WiFi section

Bug

Cannot connect app to WiFi, stopped working, app not updated since June 2023

Bug

Does not connect to ilid, error message 'aylacontrol:'

Bug

Awful, keeps restarting, won't add softener

Bug

App periodically logs out user account

Bug

Awful app, no notifications, pointless

Bug

Simple but rarely updates with current salt levels

Bug

Completely inaccurate display of salt levels

Bug

Crashes when trying to connect

Bug

App barely ever works, never updates

Bug

Hardly ever updates, so pretty useless

Bug

Useless so far, set-up doesn't work, green light not in instructions

Bug

Sign-up needs improvements, password policy incompatible with Apple password manager, cannot copy-paste password

Bug

Not getting lid off warnings, app doesn't show lid off symbol

Bug

Cannot order more salt, error page 'something went wrong. What happened? You are not authorised to use Multipass login'

Bug

App not sending notifications, has stopped working after phone change

Bug

Unable to connect, poor after sales service, customer service never calls back

Bug

Don’t bother, doesn’t connect to any device or internet

Bug

Inconsistent app, lid open notifications, cannot connect to i-Lid

Bug

App could be better, lid open notifications cannot be turned off

Bug

App periodically logs out user account

Bug

App crashes on iPhone

Bug

Notifications stopped working

Bug

App doesn't work, won't connect

Bug

Not able to register, connection issues with ayla cloud platform

Bug

Frustrating, cannot connect to WiFi, error message 'aylacontrol:'

Bug

App doesn't work, inaccurate status, last updated date incorrect

Bug

App is useless, cannot connect lid

Bug

Can't connect to device, directions don't match hardware

Bug

Very bad, glitchy, WiFi connection dropped, error changing WiFi

Bug

Dreadful, cannot get lid to connect after battery change

Bug

Terrible experience, can't connect to app, no follow-up

Bug

App is terrible, broken, won't reliably connect

Bug

What a disappointment, lid doesn't work, no engineer visits for lid problems

Bug

Inconsistent app, lid open notifications, cannot connect to i-Lid

Bug

Log in issues, incorrect details

Bug

Worst application, never updates

Bug

Notifications not working, salt level sensing inaccurate

Bug

Won't let me login or reset password, code mismatch

Bug

Does not work at all, cannot connect to iLid

Bug

Poor app, takes too long to connect, gets stuck at WiFi section

Bug

Cannot connect app to WiFi, stopped working, app not updated since June 2023

Bug

Does not connect to ilid, error message 'aylacontrol:'

Bug

Awful, keeps restarting, won't add softener

Bug

App periodically logs out user account

Bug

Awful app, no notifications, pointless

Bug

Simple but rarely updates with current salt levels

Bug

Completely inaccurate display of salt levels

Bug

Crashes when trying to connect

Bug

App barely ever works, never updates

Bug

Hardly ever updates, so pretty useless

Bug

Useless so far, set-up doesn't work, green light not in instructions

Bug

Sign-up needs improvements, password policy incompatible with Apple password manager, cannot copy-paste password

Bug

Not getting lid off warnings, app doesn't show lid off symbol

Bug

Cannot order more salt, error page 'something went wrong. What happened? You are not authorised to use Multipass login'

Bug

App not sending notifications, has stopped working after phone change

Bug

Unable to connect, poor after sales service, customer service never calls back

Bug

Don’t bother, doesn’t connect to any device or internet

Bug

Inconsistent app, lid open notifications, cannot connect to i-Lid

Bug

App could be better, lid open notifications cannot be turned off

Bug

App periodically logs out user account

Bug
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Requested Features

14 requests

Add history of salt consumption

Feature

Add feature to track salt level weekly

Feature

Port to Home Assistant for integration

Feature

Local level integration for Home Assistant

Feature

Add Apple Pay at checkout

Feature

Track water usage and salt consumption

Feature

Automated salt ordering

Feature

Improve password manager compatibility

Feature

Add Face ID/Touch ID login

Feature

Turn off lid open notifications from app

Feature

Web API for home automation integration

Feature

Allow password saving to Apple Password Manager

Feature

Improve sign-up process, allow copy-paste of password

Feature

Add HomeKit integration

Feature

FAQ

What does the myHarvey app do?

The myHarvey app connects to your next-generation water softener to provide smart home solutions. It allows you to monitor your salt levels in real-time, receive notifications when salt needs replenishing, and reorder salt directly through the app with just a few clicks.

What are the key features of the myHarvey app?

The app features a simple dashboard for real-time salt level monitoring, direct notifications for salt replenishment, and an easy in-app salt reordering system. It also provides information on the eco-friendly designs of the water softeners.

Is the myHarvey app free to use?

Based on the provided information, the myHarvey app is free to download and use. The app itself does not have in-app purchases or advertisements.

What are the benefits of using a connected water softener with this app?

Using a connected water softener with the myHarvey app offers smart, hassle-free solutions for your home. You gain real-time insights into your water softening system, ensuring you always have softened water while simplifying salt management and maintenance.