Useless, error every time
Pointless app. Numerous attempts to create an account result in a ‘there was an error’ every time. Can’t get any further without an account. Will have to check the salt in my softener daily. So ineffective.
Does not work
I can’t even register. Just getting an error. Very poor.
Great App
Easy to install. Great to easily see a status of the salt in my water softener.
Great product
All perfect!
Water softener
Great app to run alongside my water softener
Poorly thought through
Absolutely useless app missing core functionality. It doesn’t alert if it didn’t get data from a softener for some time and doesn’t alert if the battery in the smart lid is low. It also prompts to fill up when there’s no space for a block. All this app tries to do is prevent a regular check of salt levels and it doesn’t do that effectively.
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Easy to use
They’ve been improving the app and it’s getting better so I’m happy with it
Terrible app for a good water softer
Worked for moths until suddenly it didn’t. It is buggy with respect to iOS Bluetooth use. Just dropped the connection silently so I no longer received the salt level warnings I’d learned to trust. Moreover, reinstalls and Harvey advice have all failed to remedy.
Excellent service
Unit was installed very professionally by a skilled technician (Richard), who modified our existing pipes to fit the unit under our sink perfectly. The technician also helped us set up the app and connect to the unit swiftly.
Amazing service
The water softening is super good. Still in the first week of trying it out.
Great App
Works as it should
Great App!
Set up by the installer Zach, giving me real time updates when I need to reload my harveyarc. Would definitely recommend getting your installer to install the app like Zach has.
Water Softener Installation
The engineer was amazingly thorough in doing the job, he was right on time
and completed the job with great care and most importantly left house clean! Also demonstrated and explained the functions and water hardness test.
and completed the job with great care and most importantly left house clean! Also demonstrated and explained the functions and water hardness test.
Water softener installation
Zach was a great help getting my softener connected to the app on my phone.
Does not do the one job it should
The system inaccurately shows the salt tablet statuses and fails to send timely or correct notifications, so you might not notice when the salt needs refilling.
Would recommend
Great experience. App is quite nicely done and quick to install and set up
Installation
Zach arrived on time with great communication and got on with install very efficient and friendly, offered good advice on install of app and how to use the Softener. Great job thanks
Excited for the new experience!
Hard water softner installed today. Looking forward to using the app to let us know when the salt needs changing!!
Just doesn’t work
How, in 2026, can a developer create such a poor app? After repeatedly trying to connect and failing every time at the last hurdle I called customer support. No help. I then got an email which said, and I quote, ”if you can please follow the PDF been sent”. There was no PDF. There was a video with similarly illiterate instructions which said if you get an error message turn off your phon’s WiFi and try again, which makes no sense as the set up involves you programming the I-lid to join the same WiFi as the phone is using! It’s pretty outrageous that they charge so much for an internet enabled device which is so buggy and fails to work. From the low rating of this app it shows the problem lies not with the users but the app
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Useless
Absolutely useless. Does not work.
