Great App
Works as it should
Great App!
Set up by the installer Zach, giving me real time updates when I need to reload my harveyarc. Would definitely recommend getting your installer to install the app like Zach has.
Water Softener Installation
The engineer was amazingly thorough in doing the job, he was right on time
and completed the job with great care and most importantly left house clean! Also demonstrated and explained the functions and water hardness test.
and completed the job with great care and most importantly left house clean! Also demonstrated and explained the functions and water hardness test.
Water softener installation
Zach was a great help getting my softener connected to the app on my phone.
Does not do the one job it should
The system inaccurately shows the salt tablet statuses and fails to send timely or correct notifications, so you might not notice when the salt needs refilling.
Would recommend
Great experience. App is quite nicely done and quick to install and set up
Installation
Zach arrived on time with great communication and got on with install very efficient and friendly, offered good advice on install of app and how to use the Softener. Great job thanks
Excited for the new experience!
Hard water softner installed today. Looking forward to using the app to let us know when the salt needs changing!!
Just doesn’t work
How, in 2026, can a developer create such a poor app? After repeatedly trying to connect and failing every time at the last hurdle I called customer support. No help. I then got an email which said, and I quote, ”if you can please follow the PDF been sent”. There was no PDF. There was a video with similarly illiterate instructions which said if you get an error message turn off your phon’s WiFi and try again, which makes no sense as the set up involves you programming the I-lid to join the same WiFi as the phone is using! It’s pretty outrageous that they charge so much for an internet enabled device which is so buggy and fails to work. From the low rating of this app it shows the problem lies not with the users but the app
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Useless
Absolutely useless. Does not work.
Good Luck if you have a secure network
Having gone back and forth with the support team, essentially this app only connects if you have a basic WiFi set-up, 2.4GHZ, and a password with no special characters. Otherwise no chance. Even when I found a work-around and could add the softener it will only update the status when I manually press the button on the lid. Pointless.
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App stopped working since Dec 2025⁉️
With the updates to iOS, could you kindly upgrade your app so it is not stuck with the old iOS version? App no longer refreshes, neither do we get any notifications. Replaced batteries which were still OK and still no improvement
KINDLY REPLY
KINDLY REPLY
Good product with simple app
App is a useful addition to my Harvey Softener, works well and tells me when I need to top up salt, only a couple of things you need to watch out for as a user is ensuring the lid fits on correctly and that the location of the softener/lid is not too far away from your WiFi as your WiFi connection can be limited (I realised these things when setting up the lid away from the unit but once closer it worked fine and by not putting the lid on coreectly)
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Simple and easy
Simple app, sends me the notification to remember salt. Great
Not Fit For Purpose
This has been impossible to set up on either iPhone. Really needs work.
App stopped working since Dec 2025
With the updates to iOS, could you kindly upgrade your app so it is not stuck with the old iOS version? App no longer refreshes, neither do we get any notifications
App connection issues
App does not link with the iLid, tried a new Lid and yet the problem continues. Don’t buy the Softner if the App functionality is important to you.
Harvey Softner company also not helpful once the item is out of warranty.
Harvey Softner company also not helpful once the item is out of warranty.
Mr
not able to connect app with softner
Can’t access
I’ve just had the water softener installed. The helpful engineer showed me how to register the app. We did it together twice (once using my email, then again using my husband’s). In both cases we are not receiving the email to confirm registration so we can’t get into the app to start the process of linking the softener to thr app and WiFi etc.
I called support who asked me for the device details which seems stupid considering I can’t register!
I called support who asked me for the device details which seems stupid considering I can’t register!
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The connection to smart lid just doesn’t work
The connection just doesn’t work. There is no troubleshooting. I work close tech so a. Savvy enough to know this is not user error. I have a 2.4g connection, vpn’s off, within WiFi range. It it hopeless!
